Joshlyn Mixon
Pine Bluff,AR
Summary
Proven Relationship Banker with a track record of enhancing customer satisfaction and loyalty at Simmons Bank by leveraging exceptional relationship-building skills and comprehensive banking operations knowledge. Excelled in resolving complex customer issues, expanding client bases through strategic networking, and implementing effective financial solutions. Skilled in multitasking and customer service, consistently achieving and surpassing set goals.
Overview
4
4
years of professional experience
Work History
Relationship Banker
Simmons Bank
06.2023 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Customer Service Representative
Cablelynx-Pine Bluff
11.2020 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Edcuation
University of Arkansas-Pine Bluff
Pine Bluff, ARHigh School Diploma -
Pine Bluff High School
Pine Bluff, AR05-2011
Skills
- Relationship building and management
- Customer Service-Oriented
- Multitasking Abilities
- Banking operations knowledge
- Cash Handling
- Documentation
- Account audits
- Community Relations
- Recordkeeping requirements
- Policy development and implementation
Timeline
Relationship Banker
Simmons Bank
06.2023 - Current
Customer Service Representative
Cablelynx-Pine Bluff
11.2020 - 06.2023
Bachelor of Science - Edcuation
University of Arkansas-Pine Bluff
High School Diploma -
Pine Bluff High School
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