JOSHLYN BRIANNA SMITH
Tempe,AZ
Summary
Experienced medical assistant offering detail-oriented approach and commitment to patient care, eager to learn and develop in medical environment. Proficient in vital signs measurement, patient record management, and assisting with medical procedures. Adept at maintaining a professional and compassionate demeanor, contributing to efficient healthcare delivery in a fast-paced medical setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician/Certified Medical Assistant
Concentra Urgent Care
Tempe, AZ
09.2023 - Current
- Greets and triages patients
- Breath Alcohol Testing
- Urine Drug Screen
- Office support
- Vaccines administration/ TB Testing
- Medication dispense
- Assists clinic staff members
- EHR
- Wound Dressing/ Burn Care
- Blood Draw
- Monitored vital signs and reported changes to provider, ensuring timely medical interventions when necessary.
Home Aide
Valley Mountain Regional Center/ Pacific Home Care
Patterson, CA
09.2021 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Epic Care US Oncology
03.2023 - 08.2023
- Maintaining Referrals
- Vitals
- Scheduling
- Assist with Biopsies
- Charting
- Sterilize medical instruments
- Order lab testing
- Maintain incoming faxes/ phone calls/ emails
- EPIC EMR
Customer Service Representative
Blue Shield of CA
Patterson, CA
01.2022 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
- Navigated through multiple online systems to obtain documentation.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Assessed, monitored and evaluated patient care needs.
- Managed multiple calls and emails in a timely fashion
Eye Care Supervisor/Optician
LensCrafters and Eye Exam Of California
Alameda And Concord, CA
09.2016 - 11.2020
- Identified needs of customers promptly and efficiently.
- Supported administrative staff by processing payments.
- Assisted back office patient processes to reduce office wait times.
- Instructed patients on the proper use of eyeglasses and contact lenses.
- Processed patient intake information and updated medical records prior to treatment.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Performed basic vision screenings to determine patient's prescription needs.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
Optician/Lead Sales Associate
LensCraftes and Eye Exam of California
Emeryville, CA
09.2014 - 09.2016
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
- Managed client frame selection processes and educated about various lens options.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Repaired and adjusted frames to meet customer needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Processed credit card transactions quickly and securely.
- Stocked shelves and supplies
- organized displays to focus customer attention on specific items.
Education
Diploma - Fundamentals Medical Assisting With Phlebotomy
Campus Formerly MTI College
Sacramento, CA08-2022
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy
Clearwater, FL06-2015
High School Diploma -
Bidwill High School
Antioch, CA06-2011
Skills
- Vital signs monitoring
- Sterilization techniques
- Active listening
- Safety protocols
- Complaint resolution
- Positive and professional
- Medical terminology
- Mentoring
- Patient-focused care
- Ethics and standards
- Multitasking Abilities
- Team building
Certification
- Phlebotomy License CPT 1
- National Certified Medical Assistant
- CPR/ BLS
- Associates Science ( Medical Billing and Coding)
Timeline
Patient Care Technician/Certified Medical Assistant
Concentra Urgent Care
09.2023 - Current
Epic Care US Oncology
03.2023 - 08.2023
Customer Service Representative
Blue Shield of CA
01.2022 - 07.2022
Home Aide
Valley Mountain Regional Center/ Pacific Home Care
09.2021 - Current
Eye Care Supervisor/Optician
LensCrafters and Eye Exam Of California
09.2016 - 11.2020
Optician/Lead Sales Associate
LensCraftes and Eye Exam of California
09.2014 - 09.2016
- Phlebotomy License CPT 1
- National Certified Medical Assistant
- CPR/ BLS
- Associates Science ( Medical Billing and Coding)
Diploma - Fundamentals Medical Assisting With Phlebotomy
Campus Formerly MTI College
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy
High School Diploma -
Bidwill High School
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