Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshlynn Hamilton

Tyler,TX

Summary

Dedicated Assistant with excellent experience in customer care. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

5
5
years of professional experience

Work History

Certified Nursing Assistant

Abundant
11.2018 - 11.2023
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Facilitated personal hygiene management, feeding and ambulation.

Dispatcher Office Assistant

Brown Trucking
08.2021 - 05.2023
  • Answer multi-line phone system and greeted callers enthusiastically.
  • Greet patients and customers upon arrival, offer assistance and answer questions to build rapport retention.
  • Interact with patients by phone, email or in-person to provide information.
  • Greet incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Provide clerical support to company employees by copying, faxing and filing documents.
  • Respond to inquiries from callers seeking information.
  • Direct incoming calls to internal personnel and departments, routing to best-qualified department.
  • Place purchase orders to maintain adequate stock levels.
  • Decrease customer hold times by updating office phone call and messaging procedures.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between personnel.
  • Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices for dispatch operations.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency call-outs.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Implemented quality control measures within the office environment to maintain high standards of performance among team members.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Maintained updated and detailed records of calls in physical and electronic database.

Certified Nursing Assistant

Arbor Grace Rehabilitation
05.2021 - 11.2022
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Transported patients between rooms and appointments or testing locations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Education

AA - General Studies

Tyler Junior College
Tyler, TX
05.2019

Nursing Assistance Certification - Nursing Assistance

Kilgore College
Kilgore, TX
04.2016

High School Diploma -

Chapel Hill High School
Tyler, TX
06.2014

Skills

  • Word Processing
  • Referral Coordination
  • Phone Inquiries
  • Personal Initiative
  • File Organization
  • Appointment Scheduling
  • Verbal and written communication
  • Hospitality services
  • Time Management
  • Customer Service
  • Office Organization
  • Inventory Control

Timeline

Dispatcher Office Assistant

Brown Trucking
08.2021 - 05.2023

Certified Nursing Assistant

Arbor Grace Rehabilitation
05.2021 - 11.2022

Certified Nursing Assistant

Abundant
11.2018 - 11.2023

AA - General Studies

Tyler Junior College

Nursing Assistance Certification - Nursing Assistance

Kilgore College

High School Diploma -

Chapel Hill High School

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