Joshlynn Knigkht

Amazon Freight Operations (AFE Ops) is the central control center for Amazon Freight's Shipper Support and Transportation Execution. The team is responsible for the full life cycle of a load, from planning and scheduling the transport orders placed by our customers (Shippers) all the way through ensuring we are invoicing and resolving billing disputes accordingly. responsible for invoicing customers, resolving billing disputes, and obtaining necessary billing documents.

required to work with internal teams (sales and operations), and with the customer.

required to log into 3rd party systems to manually upload invoices, or send e-mails with corrected invoices.

• Improved customer satisfaction by promptly addressing concerns and resolving issues.
• Created and enforced detailed organization processes to increase quality and service standards.

• Improved response times by efficiently prioritizing and dispatching emergency calls.
• Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
• Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

• Enhanced customer satisfaction by resolving complex issues promptly and professionally.
• Reduced call resolution time through efficient problem-solving and communication skills.
• Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
• Achieved high-quality service by adhering to company policies and procedures during each interaction.