Joshlynn Luttrell
TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Ready to offer exceptional leadership and planning abilities to take on new role in operations setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in dental as well as medical standards market trends. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Specialty Dentistry as well as General Dentistry. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects as well as multi units simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Regional Director of Operations
Bear Creek Family Dentistry
06.2022 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching and performance management.
- Monitored budget and utilized operational resources.
- Set team and individual KPIs and provided regular, actionable feedback.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Provided documentation of processes to comply with regulations and company policies.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintained cleanliness and organization of company workspace, working closely with employees to systemize tasks.
- Promoted positive customer experience through day-to-day supervision and management of multi unit dental facilities.
- Delegated multi unit daily tasks to employees, streamlining daily progress and efficiency.
- Scheduled employees for multi specialty unit shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Interacted well with operation leaders and office managers to build connections and nurture relationships.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Supervised daily operations of multi-million dollar DSO operations.
- Managed, trained and motivated regional managers and office managers to continuously improve knowledge and abilities in general dentistry and specialty fields.
- Increased sales by 20% by establishing goals, overseeing performance and KPI’s in each location.
- Worked directly with owners and fellow operation leaders to brainstorm, discuss strategy and improve overall business. .
- Monitored over 100 plus employees' day-to-day activities and made plans to rectify issues resulting in optimum results.
- Built loyal account base and long-term business relationships with doctors, specialists, and managers.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Collaborated with assistant managers to open and close multi unit dental office, handle large transactions and manage inventory.
- Tracked and analyzed profitability and key metrics of dental and specialty establishments to improve overall profitability and bring in new patient clientele.
Regional Specialty Manager
DECA Dental
03.2017 - 06.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Approved regular payroll submissions for employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Recorded inventory sales into organization's weekly income report.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Evaluated report data to proactively adjust and enhance operations.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Directed staff and managed annual capital budget.
- Prepared and recommended long-range plans for development of department personnel.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Education
Masters In Business - Business Management
SmileBrands
Irvine, CA05.2008
Skills
- Motivational Leadership
- FDA Regulations
- Guest Relations
- Strategic Vision
- Inventory Control Processes
- Operational Efficiency
- Palliative Care
- Data Recovery
- Performance Analysis
- Customer Inquiries
- Schedule Oversight
- Continuous Quality Improvement (CQI)
- Quarterly Reviews
- Maintaining Clean Work Areas
- Recruitment Strategizing
- Team Goals
- Process and Performance Improvement
- Overseeing Events
- Employee Performance Reviews
- Business Management
- Operational Standards
- Quality Assurance
- Culture Transformation
- Corporate Monitoring
- Travel Itineraries
- Leadership Training
- Assignment Delegation
- Brand Awareness
- Constructive Feedback
- Budgetary Reviews
- Process Improvement
- Goal Attainment
- Digital Content Platforms
- Optimizing Profitability
- Crisis Communications
- Disaster Preparedness
- Operational Efficiency and Safety
- Revenue Generation
- Organizational Leadership
- Cost Control
- Facility Improvement
- Accounts Payable and Accounts Receivable
- Overseeing Personnel
- Personnel Scheduling
- Effective Customer Service
- Organizational Systems
- Desktops, Laptops and Mobile Devices
- Mathematical Calculation and Reasoning
- Infrastructure Change
- Manage Operations
- Reviewing Resumes
- Business Growth Initiatives
- Waste Management and Reduction
- Strategize Business Plans
- Windows NT
- Special Promotions Planning
- Environmental Impact Management
- Finance and Accounting Oversight
- Performance Monitoring and Evaluation
- Overseeing Fundraising
- Business Management and Development
- Inventory Tracking and Management
- Price Structuring
- Hiring and Onboarding
- Business Policies and Procedures
- P&L Administration
- Market and Competitor Research
- Job Assignments
- Operational Excellence
- Budget Controls
- Sales Promotion
- Content Workflow
- Interdepartmental Cooperation
- Strategic Consulting
- Policy Development and Enforcement
- Process and Procedure Refinement
- Client Advocacy
- Union Negotiations
- Supply Control
- Network Intelligence
- Capital Spending
- Multitasking Abilities
- Good Telephone Etiquette
- Critical Thinking
- Maintenance and Repair
- Problem-Solving
- Clerical Support
- Active Listening
- Organization and Time Management
- Decision-Making
- Written Communication
- Interpersonal Communication
- Teambuilding
- MS Office
- Training and Development
- Dentrix Proficiency
- Henry Schein Dentrix
- Dentrix Software Proficiency
- Dentrix Practice Management Software
- Risk Management
- Key Performance Indicator Tracking
- Team Mentoring
- Client Requirements
- Patterson EagleSoft
- Patterson Dental Supply Patterson EagleSoft
- Customer Satisfaction
- Exceptional Customer Service
- Requirements Gathering and Analysis
- Kronos Timekeeping
- Kronos Software
- Kronos Workforce HR
- Kronos Workforce Payroll
- Kronos Workforce Timekeeper
- Kronos (Timekeeping Software)
- Kronos Enterprise Workforce Management
- Paylocity Web Pay
- Microsoft Office 365
- Microsoft Networking
- Knowledge Base
- Microsoft Applications
- KPI Reporting
- KPI Development
- KPI Metrics
- KPI Management
- KPI Understanding
- KPI Tracking
- KPI Monitoring
- KPI Performance
- KPI Analysis
- Establishing KPI Metrics
- KPI Setting and Review
- Key Performance Indicators (KPI)
- Key Performance Indicator (KPI) Monitoring
- Extracting Teeth
- Four-Handed Procedures
- Dental Impressions
- Oral Surgery
- Local Anesthetic Proficiency
- Restorative Procedures
- Office Management
- Patient Schedule Management
- Medical Records Management
- Team Collaboration
- Patient Data Gathering
- Dental Staff Assistance
- Patient Intake Procedures
- Taking X-Rays
- Infection Control Proficiency
- Kodak SOFTDENT
- Surgical Extractions
- Tooth Repairs
- Sterilization Techniques
- Pain Management
- Vital Statistics
- Postoperative Care
- Radiography Safety
- Strong Writing and Verbal Skills
- Electronic Charting
- Treatment Room Preparation
- Pulp Capping
- Surgical Setup
- Disinfecting Rooms and Equipment
- Dental Office Administration
- Oral Health Care
- Diagnosis and Treatment
- Sanitation Protocols
- Complex Problem-Solving
- Regulatory Compliance
- Insurance Billing
- Data Verification
- Data Confidentiality Measures
- Instrument Selection
- Plates Presentation
- Chair Side Assistance
- X-Ray Processing
- Sealant Application
- Radiation Protection
- Dental Supply Inventory
- Restorative Dentistry
- Advising and Educating Patients
- Oral Disease Screening
- Patient Feedback Surveys
- Patient Examination
- Anatomical Landmark Reading
- Insurance Protocols
- Scaling and Root Planing
- Protective Coatings
- Patient Care Standards
- Digital Radiographs
- Flouride Treatments
- Taking Medical and Dental Histories
- Personable Communication
- Payment Collection
- Full Mouth Radiographs
- Government Regulations
- OSHA Standards and Codes
- Shift Work
- Safety Courses
- Emergency Preparedness
- Site Visits
- Public Health
- Preventing Incidents
- Emergency Protocol
- Records Maintenance
- Safety Inspections
- Decontamination Processes and Procedures
- Past Due Balance Management
- Diagnostic Codes
- Dental Equipment
- Patient Benefits Confirmation
- Patient Diagnosis
- Health Information
- Staff Maintenance
- Customer Retention
- Payment Method
- Dental Procedures
- Room Maintenance
- Reminder Calls
- Correspondence Writing
- Complex Claims
- Basic Medical Terminology
- Dental Knowledge
- Customer Contact
- Review Documents
- Machine-Assisted Statement Preparation
- Petty Cash Disbursement
- Statement Itemization
- Billing Document Creation
- Invoice Documentation Management
- Desktop Publishing
- Digital Postal Meters
- Charge Slips
- Accounting Functions
- Operating Costs and Revenues
- Services Rendered Documentation
- 10-Key Data Entry
- Accounting and Financial Management
- Auditing Proficiency
- Account Posting
- Billing Statement Management
- Discrepancy Reconciliation
- Email Marketing
- Quote Information
- Quotes and Sales
- Lender Relationships
- Territory Expansion
- Marketing Management
- Administrative Support
- Risk Mitigation
- Underwriting and Adjustments
- Operations Management
- New Client Acquisition
- Financial Needs Assessment
- Tissue Excision
- Implant Restoration
- Excellent Communication
- Self-Motivated
- Flexible and Adaptable
- Pre- and Post-Surgical Counts
- Setting Up Equipment
- Medication Side Effect Knowledge
- Verbal Comprehension
- Safe Sharps Disposal
- Removing Sutures
- Medication Administration
- Surgical Team Assistance
- Wound Dressing
- Periodontal Surgery
- Passing Surgical Instruments
- Periodontal Treatment
- Patient Health Information Access
- Pre-Surgical Preparation
- Emotional Support
- Plaque Control
- Bleeding Cessation
- Pulse Oximetry
- Reading Comprehension
- Tool Sterilizing
- Patient Identification
- Tooth Extraction
- OSHA Regulations
- Surgical Tools
- Surgical Services
- Efficiency Improvement
- Pressure Wound Treatment
- Instrumentation Specification
- Disinfection Processes
- Patient Engagement
- Root Canal Procedures
- Dental Prosthetics
- Emergency Dental Care
- Nitrous Oxide
- Proper Positioning
- Proper Waste Disposal
- Prosthodontic Appliances
- HIPAA Guidelines
- Monitor Patients
- Occlusal Registrations
- Health Care System
- Oral Hygiene Techniques
- Calendar Software
- High-Volume Environments
- Office Supplies and Inventory
- Software Applications
- Individualized Care Plans
- Inventory Replenishment
- Restorative Materials
- Autoclave Operation
- Crown and Bridge Construction
- Periodontal Therapies
- Medical Charting
- Preliminary Impressions
- Disinfection and Sterilization
- Appliance Fitting and Adjustment
- Periodontics and Endodontics
- Postoperative Care Instructions
- Postoperative Education
- Benefit Assessment
- Current Trends
- Staff Assessments
- Cardiopulmonary Resuscitation (CPR)
- Team Meetings
- Emergency Situations
- Quality Control Standards
- Developing Patient Care Plans
- Investment Planning
- Administrative Supervision
- Strategic Networking
- Time Management
- Case Management
- Customer Service
- Verbal and Written Communication
- Collections Processing
- Medical Terminology
- Treatment Plan Assistance
- Staff Meetings
- Healthcare Operations
- Payment Plan Options
- Interdepartmental Collaboration
- Superior Interpersonal Skills
- Report Writing
- Incident Reporting
- Data Evaluation
- Data Collection
- Research and Analysis
- Quality Assurance Controls
- Logistical Operations
- Office Cleaning
- Maintaining Records
- Policy Review
- Market Data
- Strong Critical Thinking Capabilities
- Intelligence Assessments
- Coordinating Travel
- Forensic Accounting
- Team Player
- Personal Protective Equipment
- Verbal, Interpersonal and Written Communication
- Business Operations
- Nonprofit Communications
- Student Advocacy
- Resource Allocation
Accomplishments
- Achieved increased overall revenue year over year by completing key performance indicators with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 100 plus staff members.
Affiliations
- International Association of Administrative Professionals
- Board of Directors for Crime Stoppers in our county. Partnering with local schools to help keep crimes and drugs down in our community.
Timeline
Regional Director of Operations
Bear Creek Family Dentistry
06.2022 - Current
Regional Specialty Manager
DECA Dental
03.2017 - 06.2022
Masters In Business - Business Management
SmileBrands
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