Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

Joshua Roberto Najarro

Santa Fe,New Mexico

Summary

I aspire to secure a position at the Santa Fe Recovery Center, with the goal of acquiring and applying new skills and technologies to advance my medical expertise. I am committed to functioning as a team player in a constructive environment. As a proficient leader and adept problem-solver, I am dedicated to optimizing operations, reducing expenses, and fostering organizational efficiency. I exercise independent decision-making and sound judgment to contribute positively to the company's accomplishments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Jiffy Lube
04.2020 - 10.2023
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Customer Service Lead

Jiffy Lube
02.2019 - 04.2020
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Food Runner

Outback Steakhouse
10.2018 - 01.2019
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Education

High School Equivalency Credential -

Northern NM College
Espanola, NM
10.2023

Skills

  • Verbal and written communication
  • Teamwork and Collaboration
  • Computer Skills
  • Effective Communication
  • Positive Attitude
  • Adaptability and Flexibility

References

Michael Latoraco (407)-967-6302

Marquise Darras Ledouix (505)-470-6524

Jouseth Velazquez (505)-310-7131

Certification

Automotive Lube Technician Certification

Languages

Spanish
Native or Bilingual

Timeline

Manager

Jiffy Lube
04.2020 - 10.2023

Customer Service Lead

Jiffy Lube
02.2019 - 04.2020

Food Runner

Outback Steakhouse
10.2018 - 01.2019

High School Equivalency Credential -

Northern NM College

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Joshua Roberto Najarro