Joshsica Moore
Pine Bluff,AR
Summary
Experienced Business Office Manager adept in Medicaid billing and financial administration with a proven track record at Pine Bluff Transitional Care. Achieved success in enhancing billing accuracy and employee relations, showcasing exceptional organizational and communication skills. Skilled in electronic health records management, ensuring compliance and operational efficiency.
Overview
14
14
years of professional experience
Work History
Business Office Manager/Head of Human Resources
Pine Bluff Transitional Care
Pine Bluff , Arkansas
06.2020 - Current
- Maintained employee records, including payroll, vacation time and benefits information.
- Organized filing systems for easy retrieval of documents.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Reviewed and processed Medicaid claims for accuracy, completeness, and compliance with applicable regulations.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Responsible for entering customer payments into the accounting software system.
- Maintained accurate records of accounts receivable and payable transactions.
- Reconciled daily cash receipts with bank deposits.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Conducted background checks and reference checks of prospective employees.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Recruited new employees and built relationships, driving visibility.
- Provided HR consultation services to leadership and department heads.
Human Resources Manager
Stant
Pine Bluff, Arkansas
02.2015 - 06.2022
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Created job postings, tracked applicants and maintained applicant database.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Ensured compliance with federal, state and local employment laws.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
Customer Service Representative
Dillards Retail
Pine Bluff, AR
01.2011 - 02.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Science - Billing And Coding
Ultimate Medical Academy
Clearwater, FL09-2018
Skills
- Electronic Health Records Management
- Billing process management
- Medicaid billing specialist
- Medicaid rules and regulations on billing
- Long-term care skills
- Medical terminology proficiency
- Account Reconciliation
- Business recordkeeping
- Financial Administration
- Payroll Processing
- Bookkeeping
- Invoice Processing
- Financial Reporting
- Accounts Receivable
- Accounts Payable
Timeline
Business Office Manager/Head of Human Resources
Pine Bluff Transitional Care
06.2020 - Current
Human Resources Manager
Stant
02.2015 - 06.2022
Customer Service Representative
Dillards Retail
01.2011 - 02.2015
Associate of Science - Billing And Coding
Ultimate Medical Academy
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