Joshsica Moore
Pine Bluff,AR
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
17
17
years of professional experience
Work History
Data Entry Specialist
Goodday Farm
White Hall, AR
03.2020 - Current
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained files, records and chronologies of entry activities.
- Built and maintained tracking databases for variety of measuring aspects.
- Identified data entry errors and reported to necessary departments.
- Corrected data entry errors to prevent duplication or data degradation.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Compiled data and reviewed information for accuracy prior to input.
- Developed data entry policies and procedures in compliance with company standards.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Sent completed entries for evaluation and final approval.
- Help improved company sales by 10%
Pharmacy Technician
Walgreens
Pine Bluff, Arkansas
06.2015 - 03.2020
- Counseled customers on medications, appropriate dosage and potential side effects.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Developed and implemented improvements to pharmacy organization system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Entered and processed patients' prescriptions into internal system.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Resolved third-party billing, computer system and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Managed over 50 calls per day
Customer Service Representative
Dillard's
Pine Bluff, AR
08.2006 - 06.2015
- Cross-trained and provided backup support for organizational leadership.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped management increased sales by 20%
Education
Associate Of Applied Science - Medical Insurance Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL09.2018
Skills
- Data verification
- Maintains confidentiality
- Sorting and labeling
- Error detection
- Processing payments
- Medicare and Medicaid process
- Updating medication histories
- Answering customer questions
- Customer Service
Timeline
Data Entry Specialist
Goodday Farm
03.2020 - Current
Pharmacy Technician
Walgreens
06.2015 - 03.2020
Customer Service Representative
Dillard's
08.2006 - 06.2015
Associate Of Applied Science - Medical Insurance Billing And Coding
Ultimate Medical Academy - Clearwater
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