Summary
Overview
Work History
Education
Skills
Timeline
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Josh 'Smiles' Johnson

Woodbury,MN

Summary

Hardworking, motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging analytical and creative problem-solving to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value with a positive outlook.

Overview

12
12
years of professional experience

Work History

Home Services Experience Manager

Best Buy, Geek Squad
07.2019 - Current
  • Top Performance in Market 11 and company leading to winning Achievers Contest 2 years consecutively.
  • Aligned company objectives with individual goals, fostering collaborative environment that prioritized teamwork and collective success.
  • Lead and develop team of 6 Assistant Managers across 4 Marketplaces and 19 store locations through constructive feedback, continuous development to drive performance across multiple business groups.
  • Lead with 'Culture of Success' to champion a culture of continuous improvement within Market 11 to drive all Home Service leaders with best practices & guidance around development and execution of strategies to meet company directives.
  • Accountable to market KPI performance, costs/budgets and delivers productivity goals by monitoring, analyzing business trends and results daily, weekly, monthly basis to ensure continuous improvement in operational effectiveness, agent and client experience.
  • Influence without authority across Marketplace leaders and store leaders top down, time effective basis to drive company vision around services and operational effectiveness to drive growth in revenue and services.

Deputy Field Marshal

Best Buy, Geek Squad
06.2014 - 07.2019
  • Top 15% Performance consistently year over year.
  • Develop effect strategies to facilitate adoption of Field Services Vision, Mission, and Guiding Principles at all levels within district and market.
  • Established effect strategies through analyzing trends to facilitate adoption of Field Services Vision, Mission, and Guiding Principles at all levels within district/market and direct team of installers.
  • GAP management, with follow through on multiple business objectives to drive business objectives while building relationships to meet future business objectives across 5 store and up to 40 installers.

Deputy of Counterintelligence - Geek Squad and Customer Service

Best Buy, Geek Squad
10.2011 - 06.2014
  • Top 10 Company Performance 2 years and #1 in Client experience 2013.
  • Manage daily goals across all departments as key holding manger on duty while managing sales floor.
  • Directly supervise and train Customer Service, Auto Install and Geek Squad staff, through individual coaching, performance appraisals, monthly and quarterly trainings.
  • Implement companywide strategy within all departments and deliver unifying message to drive employee behaviors in reaching strategic goals and create world class experience for customers and clients.
  • Provide feedback constructive feedback across all channels to increase and drive business results, employee and customer satisfaction.

Education

BBA - Management Information Systems

AACSB-Accredited College of Business And Economics, University of Wisconsin
River Falls, WI
12.2006

Skills

  • Performance Management
  • Operation Effectiveness
  • Process Improvement
  • Team leadership
  • Influence Without Authority
  • Intermediate MS Office
  • Strong Analytical Thinking
  • Creative problem-solving

Timeline

Home Services Experience Manager

Best Buy, Geek Squad
07.2019 - Current

Deputy Field Marshal

Best Buy, Geek Squad
06.2014 - 07.2019

Deputy of Counterintelligence - Geek Squad and Customer Service

Best Buy, Geek Squad
10.2011 - 06.2014

BBA - Management Information Systems

AACSB-Accredited College of Business And Economics, University of Wisconsin

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Josh 'Smiles' Johnson