Joshua Schmit
Moncks Corner
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Pilot Travel Centers
03.2021 - 08.2023
- Managed inventory levels, ensuring timely replenishment and minimizing stock discrepancies.
- Trained and mentored team members on operational procedures and best practices.
- Conducted regular inspections of equipment to maintain optimal working conditions and prevent breakdowns.
- Trained new employees and delegated daily tasks and responsibilities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Supervised shift operations to ensure efficient workflow and adherence to safety protocols.
- Implemented process improvements that enhanced productivity and reduced downtime during shifts.
- Coordinated with management to address staffing needs and schedule adjustments effectively.
- Monitored employee performance, providing constructive feedback to enhance skills and efficiency.
Sales Associate
Parker's Kitchen
03.2020 - 02.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Collaborated with team to maintain organized and visually appealing merchandise displays.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Provided product knowledge and information, fostering customer loyalty and repeat business.
- Trained new associates on sales techniques and store policies, improving team performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Oreily's Auto Parts
03.2019 - 11.2019
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
Planet Vape
06.2018 - 01.2019
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- built decks and vape systems/ repaired them for clients based on their personal preferences and needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- often opened or closed the main lounge location.
- was lead sale associate during events every friday.
- often assisted with event coordination with owners.
Education
GED -
Berkeley Adult Education
Moncks Corner, SC06-2016
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Negotiation
- Positive attitude
- Creative problem solving
- Customer service
- Teamwork and collaboration
- Time management
- Goal oriented
Timeline
Shift Supervisor
Pilot Travel Centers
03.2021 - 08.2023
Sales Associate
Parker's Kitchen
03.2020 - 02.2021
Sales Associate
Oreily's Auto Parts
03.2019 - 11.2019
Sales Associate
Planet Vape
06.2018 - 01.2019
GED -
Berkeley Adult Education