Joshua Abe
Reno,NV
Summary
- Experienced Support Services Specialist with a proven track record at Henry Schein, enhancing field sales satisfaction through effective problem-solving and follow up. Skilled in workload management and collaboration, in addition to regular duties often assist upper management with emergency requests and finding resolutions for unique situations.
- Results-driven support specialist prepared for impactful contributions in support services. Experienced in troubleshooting, problem-solving, and customer assistance. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs. Skilled in communication, technical support, and process optimization.
Overview
12
12
years of professional experience
Work History
Support Services Specialist
Henry Schein
07.2019 - Current
- Developed custom reports of internal stats for management review.
- Collaborated with cross-functional teams to create processes in unexpected scenarios and ensure seamless support delivery.
- Participated in the development of process improvements that directly impacted the success of the Support Services department.
- Enhanced field sales satisfaction by resolving issues and providing prompt support services.
Senior Sales Support Representative
Henry Schein
09.2017 - 07.2019
- Increased field sales satisfaction by promptly addressing inquiries and resolving issues.
- Learned and frequently used systems to investigate, track, and correct customer issues on behalf of the field sales team.
Sales Support Representative
Henry Schein
07.2015 - 09.2017
- Learned and became proficient in all Sales Support tasks. Working multiple inboxes, assisting in specialized tasks and learning to use new tools for the job.
Customer Service Representative
Henry Schein
11.2013 - 07.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - General Studies
University of Nevada, Reno
RenoSkills
- Remote support
- Call center experience
- Stress tolerance
- Workload management
- Follow-up skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
Support Services Specialist
Henry Schein
07.2019 - Current
Senior Sales Support Representative
Henry Schein
09.2017 - 07.2019
Sales Support Representative
Henry Schein
07.2015 - 09.2017
Customer Service Representative
Henry Schein
11.2013 - 07.2015
No Degree - General Studies
University of Nevada, Reno
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