Joshua Acosta
Temple,TX
Summary
Dynamic leader with a proven track record at Taco Bell, adept in visionary thinking and staff management. Excelled in enhancing team productivity and exceeding sales targets through innovative strategies and effective training. Skilled in policy enforcement and process improvement, achieving notable efficiency and customer satisfaction. Demonstrates exceptional influencing abilities and a commitment to continuous improvement.
Overview
6
6
years of professional experience
Work History
Assitant Restruant Leader
Taco Bell
02.2024 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
Certified Pest Control Technician
Cody Pest Control
07.2023 - 02.2024
- Boosted sales revenue by upselling additional services when appropriate based on customers'' needs and concerns.
- Strengthened team collaboration by actively participating in staff meetings and sharing insights about effective pest management strategies.
- Contributed to a positive work environment through punctuality, professionalism, cooperation with coworkers, and a strong work ethic.
- Elevated customer experience with prompt follow-ups after treatments, ensuring their satisfaction and addressing any lingering concerns.
- Maintained clean, organized, and well-stocked company vehicles, ensuring optimal performance of equipment during service appointments.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Reduced callbacks with meticulous attention to detail during service visits.
- Promoted safety within the workplace and on job sites by strictly adhering to company policies and OSHA regulations.
- Exceeded company performance benchmarks by consistently achieving high customer satisfaction ratings and low callback rates.
- Achieved greater efficiency in scheduling appointments, expertly managing time and resources to maximize productivity.
Unarmed Security Officer
American Elite Protection
10.2022 - 07.2023
- Responded quickly to incidents and assessed active situations for security concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
- Directed guests around building and answered accessibility questions.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Completed full building and grounds patrols every 30 minutes to spot and investigate concerns.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
Military Police Officer
United States Marine Corps
03.2019 - 02.2022
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Maintained positive relations between united states military presence and local japanese law enforcement through strict adherence to the Status of Forces Agreement.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Maintained 100% accountability of assigned equipment worth more than $4.2 million
- Contributed to strategic planning of security operations, ensuring preparedness for variety of scenarios.
- Enhanced unit readiness by conducting regular training exercises for new recruits.
- Streamlined vehicle inspection processes, significantly improving gate entry times.
- Conducted thorough investigations into minor infractions, ensuring fair and disciplined environment.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Enhanced morale of unit by initiating peer support program.
- Improved unit efficiency by organizing and maintaining detailed records of all activities and incidents.
- Conducted background checks on individuals seeking access to sensitive areas or information, ensuring only qualified personnel were granted clearance.
- Collaborated with local civilian police agencies to share intelligence and coordinate joint operations when necessary.
- Assisted in the planning and execution of security measures for high-stakes military exercises, ensuring the safety of all personnel involved.
- Provided training to fellow Military Police officers, increasing overall unit readiness and effectiveness.
- Assisted in maintaining order during emergency situations, ensuring rapid response and efficient evacuation procedures.
- Demonstrated cultural sensitivity while interacting with diverse populations both on-base and within surrounding communities.
- Safely operated emergency vehicles in all types of weather conditions, adhering to local and state regulations while ensuring the well-being of individuals onboard.
Education
Associate of Arts - Psychology
Daytona State College
Daytona Beach, FL06-2018
Skills
- Visionary Thinking
- Influencing Others
- Quality Assurance Controls
- Continuous improvements
- Process Improvement
- Expense Control
- Training and mentoring
- Priority management
- Policy Enforcement
- Inventory Oversight
- Schedule development
- Staff Management
Timeline
Assitant Restruant Leader
Taco Bell
02.2024 - Current
Certified Pest Control Technician
Cody Pest Control
07.2023 - 02.2024
Unarmed Security Officer
American Elite Protection
10.2022 - 07.2023
Military Police Officer
United States Marine Corps
03.2019 - 02.2022
Associate of Arts - Psychology
Daytona State College
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