Joshua Adams

Assistant Manager

• Led a team of 12 employees, ensuring smooth daily operations and high service standards.
• Trained 2 employees for Assistant Manager roles, improving leadership pipeline within the store.
• Helped reduce service errors by enforcing quality checks and ensuring adherence to company standards.
• Increased store email reviews by informing customers about coupon incentives for feedback, leading to higher engagement.

Customer Sales Representative

• Helped drive sales targets and revenue growth, contributing to a projected increase in annual revenue for the next fiscal year.
• Achieved an average increase in upsells by effectively recommending additional services based on vehicle needs.
• Resolved customer concerns, leading to a notable improvement in satisfaction ratings on post-service surveys.
• Handled daily transactions with 100% accuracy, ensuring smooth financial operations.
• Encouraged customer participation in Jiffy Lube’s loyalty program, improving retention rates.