Joshua Addesso
Gordonsville,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Custom Fitter
Callaway Golf
03.2024 - Current
- Facilitate club fitting sessions with customers to ensure optimal selection and purchase of equipment
- Provide a tour level club fitting experience and assisting customers in making informed decisions
- Operating equipment such as Trackman, GC 3 & GC4 to optimize the customer experience.
Managing Director, Remote
Bump & Run Golf LLC
07.2023 - Current
- Successfully identified and pursued new market opportunities for startup organization
- Developed and executed comprehensive business development strategies that consistently delivered measurable results in terms of market share and profitability
- Identified and sourced manufacturers for current product line.
Senior Client Manager, Remote
American Express
07.2022 - 07.2023
- Managed a portfolio of 80 accounts in both B2B & B2C delivering $1.2B in Amex charge volume, successfully grew revenues by 8%
- Elevate, deepen, and broaden C-Level, Finance, Treasury, Sales, and Marketing relationships to focus on leveraging the relationships to drive incremental revenue
- Provide proactive consultation to drive business growth and increase/improve customer satisfaction.
Franchise Development, Remote
Assurant, Inc.
01.2022 - 07.2022
- Developed a detailed business plan including territory management, key prospect target list and activity plans/management to ensure individual goals were met
- Developed, managed, and administered all sourcing and franchise recruiting processes for the continental United States
- Created and executed effective business development strategies to generate leads that result in incremental revenue to the company.
Caregiver
09.2020 - 10.2021
- Full Time on site assisting in the care of my Father.
Director of Sales – Dealer Partners, Reston, VA
Sprint
09.2018 - 08.2020
- Led a professional team Indirect Sales Managers and Territory Account Manager serving the Sprint Dealer Partners, consisting of 150 Retail Stores throughout the DC, MD, VA, DE, PA & NJ Markets
- Strategically developed plans with our dealer partners to drive our Key Performance Indicators to achieve identified growth targets delivering $900M in annual revenues up 20% YoY
- Increased upsell / cross-sell revenue by 60% YoY, representing $3.5M in incremental sales
- Conceptualized and implemented a six-month strategy that optimized the customer experience and elevated the average Net Promoter Score (NPS) by 30% to 82
- Developed monthly / quarterly business operations reviews by dealer partners to ensure focus and accountability to performance which resulted in subscriber market growth of 25% YoY.
Director of Retail Sales, Reston, VA
Sprint
02.2016 - 09.2018
- Guided 65 Company Owned Retail Stores, with a total organizational headcount of 600 Wireless Professionals, which includes District Managers, Store Leaders & Selling Professionals serving the DC, MD, VA & DE Markets
- Successfully grew revenues to $1.5B up 25% YoY, which was achieved by executing strategic plan to boost new customer acquisition (117% to plan)
- Conceptualized and implemented a strategy that optimized the selling experience in store resulting in $17M in accessory revenue up 45% YoY
- Elevated the customer experience in store by implementing a 6-month strategy that optimized employee behaviors designed to create best in class wireless experience resulting in a Net Promoter Score increase of 20% to 80.
Director Sales Operations, Waynesboro, VA
nTelos
06.2012 - 02.2016
- Coordinated sales forecasting with Channel VP for all channels – Retail Stores, Authorized Dealers, Business Sales, and Web/Tele Sales, for planning and budgeting process, Managed an annual budget of $200M OPEX, and $25M CAPEX
- Implemented various new programs such as: Retail Labor Model, OT minimization program, Integrity Task Force, Customer Credit Control, Staples Process for Retail, Uniform Policy for Retail, Company Corporate Card Use Policy, resulting in $5M in annualized OPEX savings
- Built and implemented handset trade in program, that resulted in 25% YoY Growth in Sales Programs, and eliminated $1M in customer acquisition costs.
Director of Retail Sales, Richmond, VA
nTelos
02.2010 - 06.2012
- Multi store responsibilities for 27 Company Owned Retail Stores to include a team of 3 Regional Managers, 27 Retail Store Managers, over 200 Retail Sales Representatives across Richmond and Hampton Roads Markets
- Developed and implemented selling strategy focused on the Retail Store Interaction Model: GREAT Selling –Greet, Relationship, Educate, Ask, & Thank
- Worked with Learning and Development to create and implement across 65 company owned stores
- Drove operating revenues up by 25% to $110M by impacting key performance indicators, such as new subscriber growth, accessory revenue sales, churn reduction programs, and operating expense control
- Monitored and managed each store P&L for individual and cross-market performance gaps and opportunity areas, currently managing to a $21M budget annually.
Retail District Manager, San Diego, CA
T-Mobile
09.2007 - 02.2010
- Lead and developed a professional team of 12 Retail Store Managers and 120 Retail Sales Representatives
- Drove Key Performance Indicators throughout the Retail Stores as a measure to financial success, delivering over $100M in revenue annually
- Facilitated numerous trainings / skill builders to advance skills of the team, focused around selling skills, customer experience, identifying high potential talent, and performance management
- Assumed and turned around underperforming market finished 2008 ranked number 1 out of 40 in the West Region, contributing 40% YoY Growth and exceeded sales plan by 30%.
Education
Bachelor of Science Business Administration -
San Diego State University
05.1995
Skills
Team Leadership
Strategic Sales Planning / Forecasting
Data Analysis
Cross Selling / Upselling
Team Building & Development
Problem Solving
Customer Relationship Management (CRM)
Timeline
Custom Fitter
Callaway Golf
03.2024 - Current
Managing Director, Remote
Bump & Run Golf LLC
07.2023 - Current
Senior Client Manager, Remote
American Express
07.2022 - 07.2023
Franchise Development, Remote
Assurant, Inc.
01.2022 - 07.2022
Caregiver
09.2020 - 10.2021
Director of Sales – Dealer Partners, Reston, VA
Sprint
09.2018 - 08.2020
Director of Retail Sales, Reston, VA
Sprint
02.2016 - 09.2018
Director Sales Operations, Waynesboro, VA
nTelos
06.2012 - 02.2016
Director of Retail Sales, Richmond, VA
nTelos
02.2010 - 06.2012
Retail District Manager, San Diego, CA
T-Mobile
09.2007 - 02.2010
Bachelor of Science Business Administration -
San Diego State University
Similar Profiles
David KohlbergDavid Kohlberg
Regional Outside Sales Representative at Top Golf Callaway Golf Brands Corp.Regional Outside Sales Representative at Top Golf Callaway Golf Brands Corp.
Glorivy AyalaGlorivy Ayala
Sr. Material Handler at Callaway GolfSr. Material Handler at Callaway Golf
Zoey Ann IbarraZoey Ann Ibarra
Returns Specialist at Callaway GolfReturns Specialist at Callaway Golf
Lizzbeth ArellanoLizzbeth Arellano
Material Handler at Callaway GolfMaterial Handler at Callaway Golf
James HoffmanJames Hoffman
Meat Market Manager at Harris Teeter LLCMeat Market Manager at Harris Teeter LLC