Joshua Agahsi
Washington,MI
Summary
Experienced professional with a strong background in automotive repair and maintenance, recognized for high productivity and efficient task completion. Proven skills in communication and problem-solving contribute to seamless operations and enhanced customer satisfaction. Adaptable team player capable of thriving in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Consultant
Feldman CDJR
Clarkston, MI
05.2025 - Current
- Analyzed customer needs and preferences to recommend appropriate products.
- Maintained accurate records of all sales activities in the CRM system.
- Established long-term relationships with key contacts at client companies.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Participated in regular training sessions on new products, services, and industry trends.
- Generated leads through cold calling, networking, and referrals.
- Provided detailed product information to customers, including features, prices, and availability.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Educated customers about sales processes, warranty requirements and service standards.
Lube Technician/Mechanics Apprentice
Rochester Hills Tire
Rochester, MI
11.2023 - Current
- Performed automotive preventive maintenance and inspected tires.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Followed all safety protocols related to handling hazardous materials such as oils, fuels and cleaning agents.
- Reported any mechanical issues found during inspection to the supervisor immediately.
- Checked for any signs of wear or damage to brakes, suspension systems, steering components, exhaust systems and other parts of the vehicle.
- Tested batteries using specialized equipment such as digital multimeters.
- Educated customers about preventive maintenance services available to them.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Demonstrated excellent problem solving skills when dealing with difficult situations.
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Repaired, replaced and adjusted brakes.
- Replaced spark plugs and ignition wires when necessary.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Kitchen Expeditor
New Moon in Montrose
La Cañada Flintridge, CA
10.2021 - 11.2023
- Cleaned and sanitized utensils, dishes or silverware.
- Assisted in restocking supplies such as napkins, silverware and condiments.
- Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed, and improved service processes and eliminated obstacles.
- Prepared salads, desserts and appetizers according to recipes.
- Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
- Maintained a safe working environment by adhering to health standards and regulations.
- Performed opening and closing duties such as setting up workstations, stocking ingredients, preparing sauces and cleaning utensils.
- Followed proper food-handling techniques while storing ingredients correctly in refrigerators or freezers.
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Provided mentorship and guidance to new kitchen team members.
Cashier Team Lead
Playa Vista carwash and gas
Culver City, CA
06.2020 - 10.2021
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Scanned items and checked pricing on cash register for accuracy.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Monitored cashier performance, providing feedback as needed.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Crescenta Valley High School
La Crescenta, CA06-2023
Skills
- Preventive maintenance
- Wheel alignment
- Customer service
- Problem solving
- Team collaboration
- Customer education
- Time management
- Diagnostic testing
- Vehicle inspection
- Excellent communication
- Decision-making
- Multitasking capacity
- Verbal and written communication
Certification
- Michigan steering and suspension mechanics certification
Timeline
Sales Consultant
Feldman CDJR
05.2025 - Current
Lube Technician/Mechanics Apprentice
Rochester Hills Tire
11.2023 - Current
Kitchen Expeditor
New Moon in Montrose
10.2021 - 11.2023
Cashier Team Lead
Playa Vista carwash and gas
06.2020 - 10.2021
High School Diploma -
Crescenta Valley High School
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