Joshua Aguirre

• Scheduled rehearsals with other musicians and choirs.
• Performed in 2-3 shows/week
• Practiced 5-10 hours per week to maintain and improve technical skills.

• Closed out cash register and prepared cashier report at close of business.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Maximized customer service by training staff, overseeing operations and resolving issues.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
• Handled cash on daily basis, which built trustworthiness and loyalty with owners.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
• Checked ID cards and verified bar guests were of legal age.
• Took customer orders and capitalized on opportunities to sell special beverage and food options.
• Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Increased profits with enhanced inventory oversight and strategic pricing adjustments.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing improvement over prior onboarding process

• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Closed out cash register and prepared cashier report at close of business.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Maximized customer service by training staff, overseeing operations and resolving issues.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Shrunk inventory costs to 10 - 16% through proactive evaluation and adjustment of vendor relationships.
• Developed new cocktails for menu.
• Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
• Implemented drink prep procedures that significantly reduced wasted stock.
• Guaranteed optimal beverage stock by assessing [Timeframe] inventory and collaborating with owners for corrective action planning to limit expenses.
• Improved customer service rankings by resolving issues quickly and accurately.
• Consulted with managers to organize special events and promotions. Weddings and Holidays as one would, working directly with staff and Club president as one does in a prestigious golf and tennis club environment.

As a Caddie Manager responsible for 250+ caddies, Insured Coverage of 70,000 + rounds of golf annually across four properties. Pebble Beach golf course, Spyglass golf course, Spanish Bay golf course and Del Monte Golf course.

• Worked with customers to understand needs and provide excellent service
• Increased customer satisfaction by resolving issues
• Onboarded new temps by entering into and setting up in time clock
• Delivered to customer locations within specific timeframes