JOSHUA AGYEMAN
Worcester,MA
Summary
Innovative System Administrator Intern with experience in managing, troubleshooting, and maintaining network systems. Strengths include strong analytical problem-solving skills, ability to work under pressure and proficiency in Windows/Linux environments. Delivered streamlined solutions that improved system efficiency at previous internships.
Overview
7
7
years of professional experience
Work History
System Administrator Intern
UMass Memorial Hospital
Worcester, MA
06.2024 - Current
- Managed user accounts and access permissions across departments using Active Directory, ensuring compliance with organizational policies
- Provided technical support to end-users, resolving issues related
- Provided support for troubleshooting access-related issues and maintained accurate records of user permissions and group memberships
- Executed PowerShell scripts to identify and manage user accounts, improving efficiency in access management.
- Managed permissions in DFS Management, ensuring proper access to shared resources across the network.
- Created user accounts, set permissions and monitored user access activities.
- Processed and monitored access requests via ServiceNow, assigning roles and permissions as needed.
- Configured and maintained Windows Server environments, ensuring optimal performance and uptime.
Network Tech (NOC)/System Administrator Intern
UMass Memorial Hospital
05.2023 - 01.2024
- Utilized Remote Desktop Protocol (RDP) to optimize server performance by cleaning up high memory, disk space, and CPU usage
- Monitored memory usage (%) across various hospital servers using capacity reports via VMware
- Managed cluster failover and monitored network events to ensure uninterrupted operations
- Administered user access controls for drive access and Active Directory groups
- Conducted proactive device monitoring and troubleshooting to maintain network uptime
- Monitor different devices and ping any device that's down
Operations Manager
Saint Agnes Transportation
01.2018 - 01.2022
- Improved customer experience by personally contacting over 240 riders monthly to ensure trip attendance and prompt service
- Managed day-to-day operations, scheduling an average of 24 daily trips (480 trips/month) based on staff availability, cost, and safety
- Developed documentation and policies for efficient issue resolution regarding transportation services and application usage
Education
Bachelor of Science - Information Technology - Business Intelligence
University of Massachusetts Boston
Boston, MA05.2024
Skills
- Firewalls
- Troubleshooting
- Hardware and Software Management
- Critical Thinking
- Tableau
- Team Building
- Linux/Unix
- AWS Cloud Computing
- HTML/CSS
- Microsoft Dynamics 365
- Python
- Java
- JavaScript
- MySQL
- Project Management
- CompTIA
- Ubuntu
- Problem Solving
- Programming
- Data analysis
Languages
- English
- Twi
Timeline
System Administrator Intern
UMass Memorial Hospital
06.2024 - Current
Network Tech (NOC)/System Administrator Intern
UMass Memorial Hospital
05.2023 - 01.2024
Operations Manager
Saint Agnes Transportation
01.2018 - 01.2022
Bachelor of Science - Information Technology - Business Intelligence
University of Massachusetts Boston
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