Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JOSHUA AGYEMAN

Worcester,MA

Summary

Innovative System Administrator Intern with experience in managing, troubleshooting, and maintaining network systems. Strengths include strong analytical problem-solving skills, ability to work under pressure and proficiency in Windows/Linux environments. Delivered streamlined solutions that improved system efficiency at previous internships.

Overview

7
7
years of professional experience

Work History

System Administrator Intern

UMass Memorial Hospital
Worcester, MA
06.2024 - Current
  • Managed user accounts and access permissions across departments using Active Directory, ensuring compliance with organizational policies
  • Provided technical support to end-users, resolving issues related
  • Provided support for troubleshooting access-related issues and maintained accurate records of user permissions and group memberships
  • Executed PowerShell scripts to identify and manage user accounts, improving efficiency in access management.
  • Managed permissions in DFS Management, ensuring proper access to shared resources across the network.
  • Created user accounts, set permissions and monitored user access activities.
  • Processed and monitored access requests via ServiceNow, assigning roles and permissions as needed.
  • Configured and maintained Windows Server environments, ensuring optimal performance and uptime.

Network Tech (NOC)/System Administrator Intern

UMass Memorial Hospital
05.2023 - 01.2024
  • Utilized Remote Desktop Protocol (RDP) to optimize server performance by cleaning up high memory, disk space, and CPU usage
  • Monitored memory usage (%) across various hospital servers using capacity reports via VMware
  • Managed cluster failover and monitored network events to ensure uninterrupted operations
  • Administered user access controls for drive access and Active Directory groups
  • Conducted proactive device monitoring and troubleshooting to maintain network uptime
  • Monitor different devices and ping any device that's down

Operations Manager

Saint Agnes Transportation
01.2018 - 01.2022
  • Improved customer experience by personally contacting over 240 riders monthly to ensure trip attendance and prompt service
  • Managed day-to-day operations, scheduling an average of 24 daily trips (480 trips/month) based on staff availability, cost, and safety
  • Developed documentation and policies for efficient issue resolution regarding transportation services and application usage

Education

Bachelor of Science - Information Technology - Business Intelligence

University of Massachusetts Boston
Boston, MA
05.2024

Skills

  • Firewalls
  • Troubleshooting
  • Hardware and Software Management
  • Critical Thinking
  • Tableau
  • Team Building
  • Linux/Unix
  • AWS Cloud Computing
  • HTML/CSS
  • Microsoft Dynamics 365
  • Python
  • Java
  • JavaScript
  • MySQL
  • Project Management
  • CompTIA
  • Ubuntu
  • Problem Solving
  • Programming
  • Data analysis

Languages

  • English
  • Twi

Timeline

System Administrator Intern

UMass Memorial Hospital
06.2024 - Current

Network Tech (NOC)/System Administrator Intern

UMass Memorial Hospital
05.2023 - 01.2024

Operations Manager

Saint Agnes Transportation
01.2018 - 01.2022

Bachelor of Science - Information Technology - Business Intelligence

University of Massachusetts Boston
JOSHUA AGYEMAN