Joshua Alexander
Tyler,TX
Summary
Reliable,hardworking ,leader, demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager, Housing Facilities and Summer Programs
Tyler Junior College
Tyler, TX
07.2021 - Current
- Coordinated tenant move-in and move-out activities including inspections, paperwork processing, and related tasks.
- Provided support to tenants in resolving any issues or concerns regarding their living environment.
- Monitored compliance with housing regulations and codes to ensure safety standards were met.
- Conducted regular site visits to inspect properties for maintenance needs or potential hazards.
- Resolved disputes between tenants and landlords through mediation or other conflict resolution methods.
- Scheduled routine maintenance services for vacant units prior to occupancy.
- Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created training modules and documentation to train staff.
- Established and managed yearly budgets of up to $385.
- Coordinated daily operations activities and assigned tasks to staff members.
- Implemented safety protocols to maintain a safe working environment.
- Resolved customer service issues in a timely manner.
- Managed communications between departments to ensure efficient operations.
- Managed daily functions of deskside support, including defining and implementing processes.
- Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
Internship
Samford University
08.2020 - 05.2021
- Assist with all aspects of the Intramural programs
- Responsible for certain individual, dual and team intramural sports with training, scheduling, evaluation
- Help with the management of student employees with recruitment, hiring, training, supervising, monitoring, and evaluation
- Assist with securing the facility of Seibert, Bashinsky, Pete Hanna Fitness Center and the outdoor complex each day
- Monitor and regulate people who are in the facilities especially after hours.
Site Manager, Competitive Sports
Stephen F. Austin State University
12.2018 - 05.2020
- Handled transactions for approximately $400 worth of sales and payments for intramural sports team registration
- Input and review scorecards, rosters, accident reports, daily counts, weekly reports, and files paperwork
- Assisted with hiring, training and developing game supervisors and officials
- Helped with any injuries that occurred in competitive sports.
Summer Camp Counselor
Little Jack Recreation Camp
05.2019 - 08.2019
- Assisted in the leading of activities and games for 50-75 children a week for nine weeks
- Responsible for the safety and wellbeing of all camp participants during each activity
- Encouraged camper’s social and physical development in each activity along with supporting their emotional needs.
Game Supervisor, Competitive Sports
Stephen F. Austin State University
08.2018 - 12.2018
- Supervised and recorded the score for 21 different intramural sports and 300 intramural teams
- Managed over 24 different sport club practices and provided all necessary equipment needed
- Assisted with marketing through social media and in person to increase intramural participation.
Education
Bachelor of Science in Kinesiology -
Stephen F. Austin State University
05.2020
Skills
- Staff Development
- Operations Management
- Staff Management
- Team Leadership
- Verbal and Written Communication
- Time Management
- Schedule Preparation
- Staff Training and Development
Certification
American Red Cross First Aid/CPR/AED certification
Accomplishments
- Region 4 Champion, Texas A&M basketball Regional, 2019
- National Basketball Champion, Wichita, Kansas, 2019
- National Basketball All American, Wichita, Kansas, 2019
- Flag Football MVP, Oklahoma State regional, 2019
- Flag Football All Tournament, Southern Mississippi regional, 2019
- Region II Champion Flag Football, Southern Mississippi regional, 2019
Officiating Experience
- Student Officials Association, Vice president, 2019, 2020
- Nacogdoches Recreation Center, Basketball Official, 2019, 2020
- Metro Birmingham, Officials Committee, 2020, 2021
- Officials Committee, Flag Football Clinician, 2017, 2020
- Officials Committee, Basketball Clinician, 2017, 2020
- Officials Committee, Soccer Clinician, 2017, 2020
- NIRSA Involvement, Official, 2017, 2020
Timeline
Manager, Housing Facilities and Summer Programs
Tyler Junior College
07.2021 - Current
Internship
Samford University
08.2020 - 05.2021
Summer Camp Counselor
Little Jack Recreation Camp
05.2019 - 08.2019
Site Manager, Competitive Sports
Stephen F. Austin State University
12.2018 - 05.2020
Game Supervisor, Competitive Sports
Stephen F. Austin State University
08.2018 - 12.2018
Bachelor of Science in Kinesiology -
Stephen F. Austin State University
American Red Cross First Aid/CPR/AED certification
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