Joshua Alexander
Garner,NC
Summary
Dynamic leader with a proven track record at Party City, adept in multi-unit management and strategic planning. Excelled in boosting district sales through innovative marketing strategies and strong partner relationships. Skilled in recruiting, mentoring, and fostering team growth, with a keen eye for sales analysis and profitability assessments. Demonstrates exceptional leadership and customer service abilities.
Overview
18
18
years of professional experience
Work History
District Manager
Party City
06.2023 - Current
- Supervised 20 locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired managers and implemented mentoring program to promote positive feedback and engagement.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Store Manager
Party City
02.2020 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Office Depot, Inc.
01.2008 - 02.2020
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Retail Store Manger
Pep Boys
08.2006 - 01.2008
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Bachelor of Science - Mathematics Education
Grand Canyon University
Phoenix, AZ05-2025
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Attention to detail
- Staff development
- Multi-unit management
- Team building practices
- Sales statistics analysis
- Profitability assessments
Timeline
District Manager
Party City
06.2023 - Current
Store Manager
Party City
02.2020 - 06.2023
Store Manager
Office Depot, Inc.
01.2008 - 02.2020
Retail Store Manger
Pep Boys
08.2006 - 01.2008
Bachelor of Science - Mathematics Education
Grand Canyon University
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