Joshua Allard
Munster,IN
Summary
Dynamic and results-oriented professional with a proven track record at School Town Of Munster, where I enhanced team productivity and efficiency through expert installation, configuration, and troubleshooting of hardware and software. Skilled in hardware upgrades and possesses keen attention to detail, ensuring high levels of customer satisfaction and operational excellence. Also, an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Laptop Technician
School Town Of Munster
01.2019 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Increased team productivity by sharing technical knowledge and troubleshooting techniques with colleagues.
- Effectively collaborated with team members to resolve complex technical problems for optimal results.
- Contributed to a positive work environment by maintaining a professional demeanor, supporting colleagues when needed, and actively engaging in constructive discussions.
Sales Associate /Assistant Manager
Disc Replay
07.2014 - 10.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Munster High School
Munster, IN05.2014
Associate of Arts - Information Technology
Strayer University
12.2024
Skills
- Software Installation
- Hardware upgrades
- Help Desk Experience
- Attention to Detail
- Hardware troubleshooting
- Installation and Repair
Certification
CompTIA A+ Certification
Timeline
Laptop Technician
School Town Of Munster
01.2019 - Current
Sales Associate /Assistant Manager
Disc Replay
07.2014 - 10.2018
High School Diploma -
Munster High School
Associate of Arts - Information Technology
Strayer University
CompTIA A+ Certification
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