Joshua Allard Ph.D.
Port St. Lucie
Summary
Innovative and strategic technology leader with over a decade of progressive experience in Data Science, Artificial Intelligence (AI), and Quantum AI. Proven success in leading transformative AI-driven initiatives, designing advanced algorithms, and creating cutting-edge platforms that enhance operational efficiency and drive industry advancement. Holds 3 patents and leads groundbreaking work in bias measurement theory and AI support optimization. Known for cross-functional leadership, technical depth, and a passion for innovation that impacts enterprise-level change.
Overview
11
11
years of professional experience
Work History
Sr. Data Scientist & AI/Quantum Strategist
IBM / Persistent Systems
01.2015 - Current
- Directed multiple high-impact AI and Quantum projects, including hyper-automation systems, LLM-based support tools, and RCA anomaly detection platforms.
- Reduced incident resolution time by 40% through development of LSTM-powered RCA Analyzer, streamlining log analysis across multi-platform environments.
- Spearheaded the RCA Analyzer project using LSTM + Mixture of Experts (MoE) models for log anomaly detection.
- Pioneered enterprise-level GenAI and predictive data observability pipelines, influencing strategic AI adoption.
- Led a GenAI initiative that boosted customer issue resolution efficiency by 55%, reducing support escalations and improving SLA adherence.
- Led development and hands-on testing of LLMs including Falcon, ColBERT, and FlanUL2.
- Managed AI automation programs that cut manual ticket triage effort by 65%, saving an estimated $1.2M annually in operational costs.
- Directed a team of 10+ researchers and data scientists across global teams to successfully implement 3 AI solutions now embedded into IBM product offerings.
- Built cross-functional research teams and managed executive-facing presentations.
- Delivered executive demos and Proof of Concepts that resulted in adoption of AI models across 3 major IBM internal divisions.
- Developed and implemented Bias Measure Theory to redefine model fairness and interpretability.
- Championed bias mitigation protocols using Influence Matrix Theory, resulting in a 28% improvement in model fairness metrics during internal audits.
- Hyper Automation tools contributed to 20% faster onboarding for technical support staff, enhancing cross-team scalability and reducing churn.
- Author of 3 awarded patents, contributing to IBM’s quantum and AI IP portfolio, helping secure $3M in research funding for continued development.
Advisory Support Engineer
IBM
01.2014 - 01.2015
- Supported enterprise hybrid platforms (PDA, IIAS, CPD, NPS) and acted as SME for replication architecture.
- Delivered consistent technical solutions in hardware, software, and containerized platforms.
- Inventor with 3 published patents in AI and quantum computing.
- Developed advanced chatbot with adaptive NLP and LLM diagnostics for self-service support.
- Created the Enablement Center, an interactive multi-format training hub for technical teams.
- Architected the AMS Dashboard to streamline development escalation and case visibility.
Education
Ph.D. - Data Science with Quantum AI
Northcentral University
01.2023
M.S. - Information Science (DBA Focus)
Southern New Hampshire University
01.2019
B.S. - Cyber Security
South University
01.2017
Quantum Computer and Machine Learning - undefined
Udemy
01.2021
Skills
- AI/ML Strategy
- Quantum Computing
- Neural Networks
- NLP
- Predictive Analytics
- Cloud & Hybrid Architectures
- Bias & Fairness in AI
- Generative AI
- Leadership & Mentoring
- Solution Architecture
- Data Science
- LLMs
- Statistical Modeling
- Systems Optimization
- Patent Development
- Executive Stakeholder Engagement
Awards Patents
IBM Top Talent Selection (2019), ATE Program (2020), STAR Program (2021), IPCOM000261105D (2019), IPCOM000255631D (2018), IPCOM000274106D (2023)
Innovation Research Leadership
- Inventor with 3 published patents in AI and quantum computing.
- Developed advanced chatbot with adaptive NLP and LLM diagnostics for self-service support.
- Created the Enablement Center, an interactive multi-format training hub for technical teams.
- Architected the AMS Dashboard to streamline development escalation and case visibility.
Timeline
Sr. Data Scientist & AI/Quantum Strategist
IBM / Persistent Systems
01.2015 - Current
Advisory Support Engineer
IBM
01.2014 - 01.2015
Ph.D. - Data Science with Quantum AI
Northcentral University
M.S. - Information Science (DBA Focus)
Southern New Hampshire University
B.S. - Cyber Security
South University
Quantum Computer and Machine Learning - undefined
Udemy
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