Joshua Allen
Strabane,AR
Overview
23
23
years of professional experience
Work History
District Sales Manager
O’Connor Dist
Pine Bluff, AR
08.2005 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Tracked weekly sales to develop detailed reports for senior leadership, using [Software].
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Resolved complex problems impacting sales management by implementing cost-effective strategies.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Shift Supervisor
Office Depot Inc
Houston, TX
02.2001 - 10.2004
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
No Degree - Business
South Arkansas Community College
El Dorado, ARNo Degree - Business
Southern Arkansas University
Magnolia, ARSkills
- Local Market Conditions
- Staff Management
- Profit Target Achievement
- Goals and Performance
- Team Routing
- Vendor Management
- Operational Efficiency
- Revenue Growth
- Customer Needs Assessments
- Product Allocation
- Sales Expertise
- Product and Service Sales
- Account and Territory Management
- Direct Sales
- Customer Service and Assistance
- Sales Team Leadership
- Sales Records Management
Timeline
District Sales Manager
O’Connor Dist
08.2005 - Current
Shift Supervisor
Office Depot Inc
02.2001 - 10.2004
No Degree - Business
South Arkansas Community College
No Degree - Business
Southern Arkansas University