Joshua Allen
Coon Rapids
Summary
Dynamic professional with extensive experience at Unifi Aviation, excelling in ramp service and safety compliance. Proven ability to enhance operational efficiency through effective training and problem-solving. Skilled in aircraft marshalling and baggage handling, fostering a dependable team environment that drives exceptional service and customer satisfaction.
Experienced with aircraft ground handling and support equipment operation. Utilizes effective communication and coordination to ensure timely and safe aircraft turnaround. Knowledge of safety protocols and procedures essential for ramp operations.
Goal-driven and skilled individual offering 13 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.
Overview
15
15
years of professional experience
Work History
Ramp Agent/ Screening/Security
Unifi Avaition
05.2012 - Current
- Coordinated aircraft loading and unloading, ensuring timely departures and arrivals.
- Operated ground support equipment to facilitate efficient baggage handling and cargo transport.
- Trained new team members on safety protocols and operational procedures for ramp activities.
- Monitored weather conditions to adapt operations for safety and efficiency during adverse situations.
- Conducted regular inspections of equipment, identifying maintenance needs to ensure reliability.
Manager/Server
Texas Roadhouse
02.2011 - 08.2025
- Led team in delivering exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained and mentored new servers, fostering a collaborative and efficient work environment.
- Coordinated daily operations to ensure seamless workflow during peak hours, optimizing service delivery.
- Managed inventory control processes, reducing waste and ensuring product availability for menu items.
- Implemented new serving protocols that improved order accuracy and reduced service times.
- Analyzed guest feedback to identify areas for improvement, driving strategic enhancements in service quality.
- Cultivated strong relationships with regular customers, resulting in increased repeat business and referrals.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
Education
No Degree -
University of Minnesota
Minneapolis, MNHigh School Diploma -
Minneapolis South High School
Minneapolis, MN06-1992
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Baggage handling
- Safety procedures compliance
- Aircraft tug operation
- Safety procedures
- Customer service
- Marshaling aircraft
- Pushback and towing
- Baggage tag checks
- Vehicle operation
- Flexible schedule
- Dependable and responsible
- Freight handling
- Cargo handling
- Security awareness
- Weight/balance loading
- Inclement weather tolerance
- Ground support equipment operation
- Live cargo handling
- Hazardous materials handling
- Ramp checklist completion
- Equipment inspection
- Corporate policies
Timeline
Ramp Agent/ Screening/Security
Unifi Avaition
05.2012 - Current
Manager/Server
Texas Roadhouse
02.2011 - 08.2025
No Degree -
University of Minnesota
High School Diploma -
Minneapolis South High School