Joshua Allison
Newport News,USA
Summary
Results-driven sales professional with a proven track record of delivering exceptional support to sales teams. Expertise in optimizing operational workflows and enhancing customer interactions, leading to increased efficiency and satisfaction. Committed to fostering team collaboration and adapting to dynamic environments, complemented by strong skills in CRM management and strategic planning. A proactive approach ensures alignment with organizational goals while driving sales success.
Overview
14
14
years of professional experience
Work History
Aviation Boatswain's Mate Specializing in Launching and Recovery Equipment
03.2021 - Current
- Responsible for the training and administration (tracking/processing) over 200+ sailors.
- Supervised clerical and administrative personnel while maintain current knowledge related to work activities.
- Replace worn, damaged, or defective mechanical parts by reading technical information needed to perform maintenance or repairs.
Sales Support Coordinator promoted to Loan Analyst
PNC Bank
03.2018 - 03.2021
- Provide excellent customer service while educating our customer how to avoid problematic situations in the future.
- Acted as a liaison between customers and back office officials (underwriters and loan officers) to gather required documents to establish an ongoing financial relationship.
- Drive sales by being knowledgeable about products and services that will better the financial wellbeing for our customers by being 200% to goal in Revenue Credits.
Operations Co-Manager
Speedway LLC
10.2017 - 03.2018
- Assisted with day-to-day operations such as inventory control, incoming and outgoing orders and loss prevention.
- Analyzed operational data to identify trends, informing strategic decision-making for resource allocation.
- Managed day-to-day operations, maintaining a high level of customer satisfaction and employee morale.
General Manager in Training
Finish Line, Inc
11.2016 - 10.2017
- Conducted regular assessments of store operations, recommending improvements for productivity and safety compliance to maximize revenue opportunities.
- Mentored junior employees, fostering a culture of continuous learning and professional development.
- Led training initiatives for new staff, enhancing operational efficiency and team cohesion to reduce external theft while providing premium customer service.
Manager
Foot Locker, Nike
07.2011 - 11.2016
- Responsible for leading by example, demonstrated ethical and trustworthy behavior, and by being an example of integrity and constant reliability.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivated a customer-focused environment, enhancing service standards and increasing customer satisfaction and winning Rookie Manager of the Year and gaining more than $100,000 by the end of the year.
Education
Associates of Science -
Post University
Waterbury, CT08.2021
Certificate - Human Resources
Post University
Waterbury, CT08.2018
Skills
- Goal setting and evaluation
- Sales strategy development
- Effective team collaboration
- Detail-oriented approach
- Multitasking Abilities
- Flexible problem-solving
- Strong self-discipline
- Experienced in Microsoft Office tools
- Conflict resolution expertise
- Inventory oversight
Timeline
Aviation Boatswain's Mate Specializing in Launching and Recovery Equipment
03.2021 - Current
Sales Support Coordinator promoted to Loan Analyst
PNC Bank
03.2018 - 03.2021
Operations Co-Manager
Speedway LLC
10.2017 - 03.2018
General Manager in Training
Finish Line, Inc
11.2016 - 10.2017
Manager
Foot Locker, Nike
07.2011 - 11.2016
Associates of Science -
Post University
Certificate - Human Resources
Post University
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