Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Alpert

Richardson,TX

Summary

Passionate and results-driven Bakery Manager with a strong background in leadership, team development, and product excellence. Skilled at inspiring teams to perform at their best through consistent communication, collaboration, and empathy. Dedicated to creating high-quality products that drive customer satisfaction and pride in the workplace. Holds a Bachelor of Arts in Design and Production from The University of Texas at Dallas’ Edith O’Donnell Arts and Technology Program, bringing a creative and innovative perspective to operations and team management.

Overview

9
9
years of professional experience

Work History

Bakery Department Manager

HEB Grocery Store
05.2024 - Current
  • Ensured consistency in product offerings by standardizing recipes and processes across the Bakery Department.
  • Increased store profitability by implementing cost-saving initiatives in the Bakery Department.
  • Maintained strict adherence to ORT (food safety) guidelines to ensure the highest quality products were provided to customers.
  • Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
  • Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
  • Streamlined bakery operations by creating efficient production schedules based on demand trends and customer needs.
  • Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
  • Boosted employee morale with regular recognition programs, resulting in improved teamwork and higher overall job satisfaction rates within the department.

Baker/Fryer

HEB Grocery Store
10.2022 - 04.2024
  • Order frozen truck orders for every section of the bakery department.
  • Improved performance by training and mentoring new staff members and monitoring bakery and customer areas.
  • Cleaned, stocked, and restocked workstations and display cases.
  • Operated fryers by pouring oil and placing food items on surface to fry.
  • Unloaded food supplies from distributor trucks and efficiently organized inventory.
  • Lead discussions with other partners on how to improve efficiency and sales.
  • Help partners with PartnerNet issues, enabling them to complete training videos, ask for time off, or locate production plans.
  • Communicating on a high level with management on product inventory, sales, and quality.

Chef De Tournant

Daily Grinds
08.2021 - 08.2022
  • Created innovative recipes for tasty, well-presented cafe style dishes to complement existing menu.
  • Arranged cooks' schedules, food orders and cleaning programs to maximize operational efficiency.
  • Offered prompt, friendly customer service in dining room to promote pleasant dining experiences.
  • Followed recipes and presentation guidelines.
  • Acted as head chef when required to maintain continuity of service and quality.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Collaborated with staff members to create meals for large banquets.
  • Regularly managed over 100 food orders daily.

Lead Barista

Eiland Coffee Roasters
11.2018 - 04.2021
  • Skilled in latte art.
  • Given management responsibilities such as making bar schedules, training new employees, handling customer complaints, and scheduling work meetings.
  • Created over 50 drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended coffee equipment (such as brewers, filters, beans, pitchers, and grinders) based on solid understanding of individual customer needs and preferences.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Restocked bags with attractive arrangements to promote specialty coffee.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.

Barista Manager

All About Cha
12.2016 - 08.2018
  • Memorized ingredients and recipes for over 50 specialty drinks.
  • Educated coworkers and customers about new products.
  • Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
  • Served individually made coffee drinks to several customers daily.
  • Complied with standards for merchandising, stocking and storing product.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Prioritized drink requests while managing interruptions.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Assisted staff in building their expertise of coffees, teas and merchandise.
  • Trained 8 employees in 20 months.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Maintained regular and consistent attendance and punctuality.
  • Accurately took to-go and special orders via phone.
  • Created original artwork for specials board display daily.
  • Developed and demonstrated skillful and creative latte art to engage customers.

Education

Bachelor of Arts - Design And Production

The University Of Texas At Dallas
Richardson, TX
2022

Skills

  • Employee training
  • Computer proficient
  • Strong communication skills
  • Teamwork and collaboration
  • Adaptive and creative
  • Culturally sensitive
  • Directing experience
  • Conflict resolution
  • Team building
  • Active Listening

Timeline

Bakery Department Manager

HEB Grocery Store
05.2024 - Current

Baker/Fryer

HEB Grocery Store
10.2022 - 04.2024

Chef De Tournant

Daily Grinds
08.2021 - 08.2022

Lead Barista

Eiland Coffee Roasters
11.2018 - 04.2021

Barista Manager

All About Cha
12.2016 - 08.2018

Bachelor of Arts - Design And Production

The University Of Texas At Dallas

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