Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Ames

Leander,TX

Summary

Dynamic and results-driven professional with extensive experience in hospitality and customer service, notably at Chili's Bar and Grill. Proven expertise in bar operations management and persuasive communication, consistently exceeding customer expectations and fostering loyalty. Skilled in team training and compliance with health codes, ensuring a safe and enjoyable environment for all guests.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Bartender

Chili's Bar and Grill
04.2024 - Current
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

General Warehouse Associate

Uline Shipping Supply
01.2020 - 01.2024
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Assistant Manager/ Delivery Driver

Dominos's Pizza
10.2018 - 01.2020
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Helped train new employees in safe practices.
  • Managed and motivated employees to be productive and engaged in work.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Displayed very good communication and customer service skills.
  • Assisted with shipment preparation and documentation to support accuracy and proper tracking.
  • Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
  • Maintained clean, orderly work environment free of hazards.

Bartender

Chili's Bar and Grill
07.2015 - 01.2020
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Server

Baker's Square
08.2012 - 07.2015
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Customer Service Professional

H & R Block Tax Services
01.2013 - 05.2015
  • Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
  • Operated in dynamic, high-volume environments to provide skilled assistance to every customer.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Assisted customers by answering questions and responding to inquiries.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Cross-trained and provided backup support for organizational leadership.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained staff on operating procedures and company services.

Education

Associate of Arts - Criminal Justice

College of Lake County
Grayslake, IL
12-2017

Skills

Health codes compliance, Safe service compliance, Persuasive communication skills, Clear and effective communication, Outgoing personality, Sales expertise, Team training and development, Anticipating guest needs, Hospitality and accommodation, Bar operations management, Professional appearance, Cash and credit transactions, Customer service expertise, Complex Problem-solving

Timeline

Bartender

Chili's Bar and Grill
04.2024 - Current

General Warehouse Associate

Uline Shipping Supply
01.2020 - 01.2024

Assistant Manager/ Delivery Driver

Dominos's Pizza
10.2018 - 01.2020

Bartender

Chili's Bar and Grill
07.2015 - 01.2020

Customer Service Professional

H & R Block Tax Services
01.2013 - 05.2015

Server

Baker's Square
08.2012 - 07.2015

Associate of Arts - Criminal Justice

College of Lake County

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