Joshua Ando
Pasadena,CA
Summary
Dedicated Luxury Retail professional with a history of meeting company goals utilizing consistent and organized practices. As a collaborative individual, partnering with a dedicated team to promote engaging and empowering work culture. Highly focused on making sure clients receive the best experience possible to ensure high levels of sales traffic and boost sales. Experienced with back of house operations to ensure all inventory is accurate and made sure that all products were organized.
Overview
8
8
years of professional experience
Work History
Assistant Floor Manager/Sales Associate
Dover Street Market
01.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits
Stylist
All Saints
09.2019 - 11.2019
- Interacted and connected with clients on their styling needs.
- Outreached to clients on new products and promotions to drive repeat business.
- Ensured new products were checked in accurately and fast to bring on new items to the sales floor.
- Worked with management to strategize on achieving sales goals through team effort and gave feedback on the sales floor.
Sales Associate/Sales Supervisor
Barneys New York
12.2015 - 08.2019
- As a sales supervisor, I managed, trained, and oversee all new associates based on company standards.
- Supervised all sales transactions in order to ensure speed, accuracy, and customer service standards.
- Maintained relationships with repeat clients as well as attained new ones through excellent customer service.
- Merchandised mannequins to show new RTW collections from corporate visual directives.
- Achieved sales targets each month by the management team and was ranked #2 in total sales for the store.
Education
High School Diploma -
Crescenta Valley High School
La Crescenta, CA05.2007
Skills
- Staff Development
- Merchandising
- Retail Sales
- Clienteling
Timeline
Assistant Floor Manager/Sales Associate
Dover Street Market
01.2020 - Current
Stylist
All Saints
09.2019 - 11.2019
Sales Associate/Sales Supervisor
Barneys New York
12.2015 - 08.2019
High School Diploma -
Crescenta Valley High School
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