Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Andrews

Cleveland,OH

Summary


Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.

Overview

17
17
years of professional experience

Work History

Personal Banker Supervisor

Dollar Bank
08.2020 - Current
  • Managed, mentored, and coached a team of personal bankers and tellers to achieve sales and performance targets, providing regular feedback and performance evaluations
  • Resolved customer concerns promptly and professionally, ensuring an exceptional client experience
  • Oversaw daily banking operations, including cash flow management, vault balancing, and audit preparation
  • Expertly assessed customer needs, providing tailored product and service recommendations that aligned with their financial goals.
  • Achieved 2 of the 5 perfect audit scores in the last 15 years, demonstrating exceptional attention to detail and adherence to compliance standards

Store Manager

Lids Sports Group
10.2014 - 08.2020
  • Delivered exceptional customer service, driving customer loyalty and sales growth
  • Leveraged product knowledge and suggestive selling to consistently rank in the top 10 district-wide for sales, loyalty sign-ups, and embroidery metrics
  • Operated and maintained embroidery machines to produce customized products
  • Developed schedules to optimize payroll efficiency and maximize sales opportunities
  • Mentored and trained store managers, traveling regionally to lead sessions on visual merchandising, operations, sales strategies, and embroidery processes

Cleveland Guardians
07.2010 - 09.2014
  • Managed front-end operations, including register procedures and processing returns, refunds, and exchanges
  • Organized and stocked merchandise according to planograms to optimize sales displays
  • Boosted sales through product promotion, add-on recommendations, and customer engagement
  • Trained and coached associates on register operations and service techniques to enhance performance
  • Produced customized jerseys and hats using specialized equipment, exceeding year-end sales goals as one of only two successful stands

CY Team Leader
08.2008 - 06.2010
  • Delivered training presentations to incoming City Year Corps Members, preparing them for service
  • Supervised 6 Corps Members, overseeing their tutoring and mentoring of 35 students (grades 2-5) for over 700 hours in 9 months
  • Designed and implemented after-school programs for students (grades 2-5 and 9-12), focusing on academic success, teamwork, discipline, and test preparation
  • Created a school-wide attendance program (grades K-8) that improved attendance by 64% and expanded to 35 schools nationwide, impacting over 4,000 students
  • Recruited and coordinated 17 volunteers for City Year’s annual spring break camp, serving 110 students, while also developing and delivering lesson plans for 105 participants
  • Tutored and mentored 10 high school students in mathematics and sciences, driving academic improvement and success

Education

GED -

William Fleming High School
Roanoke, VA
07-2007

Skills

  • Team Leadership and Development
  • Customer Service Excellence
  • Sales and Revenue growth
  • Training and Process Improvement
  • Relationship building
  • Branch operations
  • Attention to detail
  • Fraud prevention
  • Banking policies and procedures
  • Loan processing

Timeline

Personal Banker Supervisor

Dollar Bank
08.2020 - Current

Store Manager

Lids Sports Group
10.2014 - 08.2020

Cleveland Guardians
07.2010 - 09.2014

CY Team Leader
08.2008 - 06.2010

GED -

William Fleming High School

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Joshua Andrews