Joshua Apodaca
Dallas,TX
Summary
Adept at elevating guest experiences, I leveraged strong multitasking and effective communication skills at Wok Star to streamline operations and enhance service quality. Expert in POS system operation and employee coaching, I successfully boosted sales and team performance, recognized for outstanding customer service and operational excellence.
Overview
3
3
years of professional experience
Work History
Bartender Shift Manager
Wok Star
Dallas, Texas
02.2022 - Current
- Poured wine, beer and cocktails for patrons.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Conducted weekly meetings with staff members in order to discuss upcoming events and promotions.
- Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
- Distributed food to service staff for prompt delivery to customers.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented staff training program to ensure quality customer service.
- Balanced daily registers and generated sales reports for management.
- Trained new bartenders on drink preparation and upselling techniques.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted staff by serving food and beverages or bussing tables.
- Resolved problems or concerns to satisfaction of involved parties.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Completed regular bar inventories and daily requisition sheets.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised cleanliness of guest service areas before, during and after service.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Trained new employees to perform duties.
- Assessed employee performance regularly through observation and feedback sessions.
- Assisted in resolving customer complaints promptly and professionally.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Explained goals and expectations required of trainees.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Managed daily administration and operations of beverage department, answering questions and monitoring task prioritization.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Upsold customers from shelf to premium brands to help boost sales.
- Implemented new policies and procedures related to customer service and operational processes.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Analyzed sales data to accurately forecast future demand for liquor orders.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
- Enforced health codes and safety regulations in compliance with state laws.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Collected and organized daily till totals and tips.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Oversaw food preparation, production and presentation according to quality standards.
- Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Cosmetology License - Cosmetology
Remington College
Fort Worth, TX06-2009
Skills
- POS system operation
- Upselling strategies
- Beverage making
- Ordering supplies
- Scheduling staff
- Employee coaching
- Safe service compliance
- Menu development
- Cleanliness standards
- Health and safety
- Basic accounting
- Beverage preparation
- Outgoing personality
- Drink preparation techniques
- Beverage supply orders
- Clear and effective communication
- Health codes compliance
- Strong multitasking
- Group reservations management
- Cash and credit transactions
- Hospitality and accommodation
- Aloha POS
- Menu memorization
Timeline
Bartender Shift Manager
Wok Star
02.2022 - Current
Cosmetology License - Cosmetology
Remington College