Joshua Apple
Summary
Accomplished Shift Supervisor at Pizza Bros, excellent in strategic planning and staff management, significantly enhancing team efficiency and customer satisfaction. Skilled in labor and food cost control, with a talent for mentoring employees and fostering continuous improvement. Demonstrates a strong commitment to quality standards. Talented in communication and organization for a smooth shift.
Overview
3
3
years of professional experience
Work History
Shift Supervisor - Lead
Pizza Bros
10.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Cultivated professional working relationships with peers and supervisors.
- Supervised ongoing daily production phases.
- Managed time to juggle multiple tasks simultaneously with ease.
Kitchen Staff
Pizza Bros
11.2021 - 10.2022
- Learned other teammates' work tasks to work efficiently with them.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Assisted in setting up and breaking down kitchen stations.
- Lifted and carried heavy materials.
- Maintained composure and work quality while under stress.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Education
High School Diploma -
Heritage High School
Ringgold, GA05-2022
Skills
- Safety reviews
- Attendance oversight
- Shift reporting
- Labor and food cost control
- Continuous improvement
- Employee training
- Employee mentoring
- Strategic planning
- Staff management
Timeline
Shift Supervisor - Lead
Pizza Bros
10.2022 - Current
Kitchen Staff
Pizza Bros
11.2021 - 10.2022
High School Diploma -
Heritage High School
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