Joshua Applen

Accomplished Claims Specialist with a proven track record at the Social Security Administration, adept in claims processing and investigation, and known for exceptional time management and decision-making skills. Demonstrated ability to enhance customer satisfaction and improve productivity by streamlining claims handling procedures. Excelled in teamwork and strategic planning during tenure with the Army, ensuring efficient claim resolution and operational excellence. Tactful Claims Specialist with expertise in claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex claims. Committed to maintaining customer satisfaction and contributing to company success. Attentive team player consistently treats clients fairly and equitably. Motivated to succeed in fast-paced and deadline-driven professional environment. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate SSA policy and procedures. Effective at operating within policy regulations and agency guidelines to manage telephone calls, emails, letters and in-person requests for assistance.