Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joshua Armijo

Albuquerque

Summary

Dynamic professional with a proven track record in emergency response and customer service excellence, honed at City Of Albuquerque and YAFL. Adept at managing high-stress situations and resolving conflicts with empathy, showcasing strong communication and leadership skills. Certified in lifeguarding, CPR, and AED, ensuring safety and satisfaction in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Lifeguard

City Of Albuquerque
08.2023 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Customer Service Representative

YAFL
12.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Fit athletes for uniforms, including helmet, shoulder pads, and football pants.
  • Clean and organize warehouse to ensure proper equipment was easily located.
  • Attend football games setting up fields for play, and tear down fields after games were over.
  • Patrol during football games ensuring people were conducting themselves in a respectful manner.
  • Assist athletes and parents with registration requirements.

Education

High School Diploma -

Albuquerque High School
Albuquerque, NM
05-2024

Skills

  • Strong communicator
  • Lifeguard certification
  • Effective problem-solver
  • Leadership qualities
  • First aid
  • Physical fitness
  • CPR and AED training
  • Team collaboration
  • CPR certified
  • Emergency response

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

YAFL
12.2023 - 08.2024

Lifeguard

City Of Albuquerque
08.2023 - Current

High School Diploma -

Albuquerque High School
Joshua Armijo