- Participating in cultural exchange programs and homestays
- Gardening
- Cooking
- I enjoy helping others and giving back to the community
- Supporting STEM education initiatives and mentorship programs
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Enjoy participating in outdoor activities for overall physical and mental well-being
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Avid Reader
- Hiking
- Animal Care
- Swimming
- I like looking at the stars and learning about constellations
- DIY and Home Improvement
- Music
- Gym Workouts
- Outdoor Recreation
- Woodworking
- Backpacking and Hiking
- Getting involved in local advocacy groups to promote positive change in the community
- Horseback Riding
- Digital Art and Animation
Joshua Armstrong
Nashville,TN
Summary
Dynamic FOH Team Member at The Titans Press Box, recognized for enhancing guest relations through exceptional service and effective order taking. Demonstrated strong teamwork and professionalism while training new staff and maintaining cleanliness. Adapted swiftly to high-pressure situations, ensuring a welcoming atmosphere and efficient operations during peak hours.
Positive, upbeat, and personable, bringing innate ability to create welcoming and enjoyable experiences for guests while maintaining high standards of service. Possesses solid understanding of customer service principles and importance of teamwork and punctuality in fast-paced environment. Committed to enhancing customer satisfaction and fostering positive dining experience.
Developed key skills in fast-paced customer service environment, adept at managing diverse tasks and ensuring high levels of customer satisfaction. Focused on transitioning into new field where these abilities can be fully utilized to enhance team performance and customer experiences. Looking to leverage strong interpersonal and problem-solving skills in new and dynamic setting.
Overview
1
1
year of professional experience
Work History
Service Champion
KC Bell
10.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining inventory accuracy through regular stock checks and organization.
- Collaborated with team members to enhance store operations and improve overall efficiency.
- Executed daily tasks effectively, adapting quickly to changing priorities and customer needs.
- Supported training of new staff on operational procedures and service standards.
- Engaged with customers to foster positive relationships and encourage repeat business.
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
- Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
FOH Team Member
The Titans Press Box
06.2025 - 08.2025
- Assisted customers with menu selections and provided exceptional service.
- Maintained cleanliness and organization of dining area and service stations.
- Supported team during peak hours to ensure efficient operations.
- Learned food safety protocols and adhered to hygiene standards.
- Prepared beverages and snacks according to established recipes.
- Collaborated with kitchen staff to facilitate timely order delivery.
- Engaged with customers to enhance their dining experience through attentive service.
- Adapted quickly to changing situations while maintaining positive attitude.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
Education
GED -
Volunteer State Community College
Gallatin, TN05-2023
Skills
- Order taking
- Cleanliness
- Salesmanship
- Phone etiquette
- Reservation management
- Table setting
- Team collaboration
- Greeting guests
- Social perceptiveness
- Professional appearance
- Training and mentoring
- Guest relations
Interests
Timeline
Service Champion
KC Bell
10.2025 - Current
FOH Team Member
The Titans Press Box
06.2025 - 08.2025
GED -
Volunteer State Community College