Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Atkins

San Antonio,TX

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

2
2
years of professional experience

Work History

Customer Service Advisor

Pep Boys
San Antonio, TX
02.2024 - Current
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Developed relationships with customers through proactive follow-up on orders.
  • Executed daily operations including answering phones and assisting walk-in customers.
  • Developed strong customer relationships to encourage repeat business.
  • Processed payments for new orders and replacement parts to meet customer needs.

Lube Technician

Take 5 Oil Change
San Antonio, TX
01.2024 - 02.2025
  • Removed old oil, replaced filters, and added correct amounts of fluids.
  • Checked fluids and maintenance-related parts and topped off or replaced.
  • Performed automotive preventive maintenance and inspected tires.

Server

I hope restaurant
San Antonio, TX
03.2023 - 08.2023
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Provided excellent customer service to ensure satisfaction.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Prepared checks, itemizing total meal costs and taxes.

Education

High School Diploma -

James Madison Highshool
5005 Stahl Rd, San Antonio, TX 78247
05-2023

Skills

  • Customer service
  • Payment processing
  • Product recommendations
  • Order management
  • Customer relationship management
  • Issue resolution
  • Effective communication
  • Sales optimization
  • Team collaboration
  • Data entry
  • Software navigation
  • Tracking complaints
  • Call management
  • Billing procedures

Timeline

Customer Service Advisor

Pep Boys
02.2024 - Current

Lube Technician

Take 5 Oil Change
01.2024 - 02.2025

Server

I hope restaurant
03.2023 - 08.2023

High School Diploma -

James Madison Highshool

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