JOSHUA ATKINSON
Wichita,KS
Summary
Technical Operations Lead & Resilient Problem Solver pivoting from successful business ownership to Engineering Support. Bringing 10+ years of experience in high-stakes infrastructure management, regulatory compliance, and workflow automation. A non-traditional candidate with a diverse background in diagnosing complex systems (thermal/fluid dynamics), de-escalating critical incidents, and architecting scalable processes. Known for operational discipline, radical customer empathy, and a courageous hunger to master new technical domains. Seeking to contribute a grounded, resilient perspective to Netflix’s inclusive engineering culture.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner / Operations Lead
ELEVATE HEATING & COOLING
Wichita, KS
02.2024 - Current
- Critical Infrastructure Support: Managed the "production environment" for residential climate systems. Troubleshoot complex interdependencies between electrical, thermodynamic, and airflow systems, ensuring 100% safety compliance.
- Regulatory & Compliance Execution: Navigated ambiguous legal statutes to execute complex financial orders (Wage Garnishment/Chapter 61) with precision. Researched and interpreted state laws to ensure full compliance without legal counsel.
- Workflow Automation & CX Impact: Architected automated workflows (digital triage, remote quoting) that reduced administrative friction, directly enabling a high-touch customer experience that resulted in a perfect 5.0-star rating across 140+ reviews.
- Process Scaling: Identified operational bottlenecks and implemented workflow procedures and SOP. Built comprehensive "Self-Service" runbooks (NDAs, Guidelines) and automated the onboarding workflow to scale operations efficiently.
- Incident Triage & Safety: Developed a triage logic for high-volume service requests, prioritizing P1 safety hazards (Gas Leaks, CO) over routine maintenance to protect public safety and optimize resource allocation.
- Data-Driven Diagnostics: Championed a root-cause approach over "patch" fixes.
- Utilized digital telemetry tools to analyze system performance data, identifying infrastructure bottlenecks rather than treating symptoms.
Lead Technical Operator
JB DUCTSON
Kansas / Colorado
07.2016 - 02.2024
- Project Logistics: Managed end-to-end project lifecycles for complex installations, coordinating supply chains and customer relationships to ensure "Just-in-Time" installations and minimal downtime.
- Technical Documentation: Drafted and maintained Standard Operating Procedures (SOPs) for system installations, ensuring consistency and code compliance across diverse project sites.
- Customer Advocacy: Acted as the primary technical translator for clients, converting complex engineering metrics into clear, actionable insights to empower customer decision-making and reduce anxiety.
QA/QC Lead & Technical Trainer
DANDELION ENERGY
Peekskill, NY
09.2019 - 03.2020
- Quality Assurance (QA): Led final system validation for geothermal heat pump installations. Conducted rigorous "Startup Tuning" to verify system performance against engineering specifications before customer handover.
- Training & Enablement: Developed inclusive training modules for new hires, focusing on safety protocols and technical standards. Mentored junior team members to improve team velocity and confidence.
- Cross-Functional Feedback: Served as the liaison between field teams and central engineering, providing structured feedback on product performance to drive continuous improvement.
Plant Operations Intern
VENTRIA BIOSCIENCE
Junction City, KS
05.2008 - 08.2008
- Data Analysis: Executed simultaneous experiments to optimize production efficiency. Maintained precise data logs and databases to track yield rates and process variables.
- Standardization: Assisted in the drafting of Standard Operating Procedures (SOPs), ensuring strict adherence to safety and quality standards in a bio-manufacturing environment.
Education
High School Diploma -
Wichita Northeast Magnet High School
Wichita, KSCertificate of Technical Studies - Power Plant Technology
Flint Hills Technical College
Emporia, KSChemical Engineering
Kansas State University
Manhattan, KS01.2009
Skills
- Achieved timely resolution of incidents through effective root cause analysis Improved incident triage processes, resulting in enhanced operational efficiency Enhanced safety of critical infrastructure through comprehensive telemetry and log analysis
- Achieved streamlined operations through comprehensive workflow automation documentation Maximized resource allocation effectiveness, contributing to project success Promoted regulatory compliance, ensuring alignment with industry standards
- Achieved enhanced security through effective implementation of role-based access control (RBAC) Improved access management by applying least privilege principles, resulting in reduced risk exposure Elevated CRM administration processes with Housecall Pro, leading to increased operational productivity
- Achieved successful resolution of critical incidents through strategic de-escalation methods Delivered clear technical translations for non-technical stakeholders, enhancing understanding and collaboration Advanced trust and safety measures, contributing to a secure environment
- Achieved improved customer engagement through effective use of Housecall Pro for CRM and IAM Enhanced operational efficiency by employing MeasureQuick for telemetry and diagnostics Maximized productivity by integrating Microsoft Suite and Google Workspace for collaborative projects
- Achieved improved project outcomes by applying fluid dynamics and thermodynamics principles effectively Delivered innovative solutions through the application of electrical theory Enhanced operational efficiency by implementing structured workflow logic Identified and resolved issues through thorough root cause analysis
Certification
- Master Mechanical License (ICC): Validates expert-level understanding of complex systems and code compliance.
- Certified Power Plant Operator: Specialized training in high-stakes infrastructure management and safety protocols.
- Universal EPA Certification: Environmental Compliance for regulated materials.
- OSHA-30: Advanced certification in workplace safety and hazard recognition.
Timeline
Owner / Operations Lead
ELEVATE HEATING & COOLING
02.2024 - Current
QA/QC Lead & Technical Trainer
DANDELION ENERGY
09.2019 - 03.2020
Lead Technical Operator
JB DUCTSON
07.2016 - 02.2024
Plant Operations Intern
VENTRIA BIOSCIENCE
05.2008 - 08.2008
Chemical Engineering
Kansas State University
High School Diploma -
Wichita Northeast Magnet High School
Certificate of Technical Studies - Power Plant Technology
Flint Hills Technical College