Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Joshua Ault

Winchester,CA
Joshua Ault

Summary

Highly driven Client Success Manager and Operations Leader with a decade of experience in sales and customer service. Skilled in managing SaaS customer relationships and supplying exceptional service. A valuable team player with a focus on building long-term client relationships through effective communication.

Overview

17
years of professional experience
1
year of post-secondary education

Work History

North America | VONQ

Support and Operations Lead
05.2022 - 12.2022

Job overview

  • Built international support structure and Zendesk support environment for HAPI Job
  • Marketplace product
  • Oversaw daily operations and diagnosed and solved errors
  • Increased efficiency and speed of solved issues by 70

eQuest

Sales Executive
10.2018 - 05.2022

Job overview

  • Drove new sales, renewals and upsell opportunities
  • Negotiated contracts, SLAs, pricing, and other agreements
  • Achieved $1M in new and recurring sales annually with 90% annual customer retention

Arthrex

Project Implementation Specialist
01.2018 - 10.2018

Job overview

  • Installed Synergy Matrix operating room solutions
  • Performed remote and onsite installations and managed complex network topography and A/V equipment
  • Installed largest scale orthopedic surgery camera system of the time at the Mayo Clinic

Broadbean Technology

Client Implementation Team Lead
09.2016 - 01.2018

Job overview

  • Worked to brainstorm new delivery practices and increase the efficiency of SaaS implementation
  • Managed high-risk accounts and acted as solutions architect for customers
  • Maintained customer adoption rate of 95% and grew team-wide account flow

Broadbean Technology

Senior Product Support Manager
09.2015 - 09.2016

Job overview

  • Handled high-priority Key Account book of business, and acted as the main point of contact for multiple Fortune 500 clients
  • Regularly worked with developers to find solutions for complex ATS integration and standalone issues
  • Consistently top ticket closer with a >85% satisfaction rating

GameStop

Senior Game Advisor
08.2014 - 02.2015

Job overview

  • Managed a team of up to four employees
  • Handled full opening and closing procedures
  • Developed new ways to drive sales and maintained high standards of customer service

Target

Senior Guest Service Team Member/Lead Photo Technician
07.2009 - 01.2012

Job overview

  • Supervised cashiers and guest service team members
  • Led on-floor associates and planned new merchandising strategies
  • Created a comprehensive defective merchandise processing system

Staples

Mobile Tech Assistant Manager
08.2005 - 04.2007

Job overview

  • Daily sales of electronics, office equipment, software, and protection plans
  • Maintained inventory and achieved high attachment rates
  • Installed PC hardware and software, and performed virus removal
  • Consistently met and exceeded monthly mystery shopper satisfaction and attachment rate

Education

The Academy of Radio And TV Broadcasting

Certificate
09.2012 - 06.2013

University Overview

Radio Broadcasting Bolstered written and oral communication, time management, critical thinking, and audio production skills.

Extron

Certificate No. 1068020
01.2018 - 01.2018

University Overview

Skills

Relationship Growthundefined

Timeline

Support and Operations Lead
North America | VONQ
05.2022 - 12.2022
Sales Executive
eQuest
10.2018 - 05.2022
Extron
Certificate No. 1068020
01.2018 - 01.2018
Project Implementation Specialist
Arthrex
01.2018 - 10.2018
Client Implementation Team Lead
Broadbean Technology
09.2016 - 01.2018
Senior Product Support Manager
Broadbean Technology
09.2015 - 09.2016
Senior Game Advisor
GameStop
08.2014 - 02.2015
The Academy of Radio And TV Broadcasting
Certificate
09.2012 - 06.2013
Senior Guest Service Team Member/Lead Photo Technician
Target
07.2009 - 01.2012
Mobile Tech Assistant Manager
Staples
08.2005 - 04.2007

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Joshua Ault