Joshua Ausman
Claremont,CA
Summary
Dynamic leader with a proven track record at Forever 21, enhancing store operations and elevating customer service standards. Expertise in strategic planning, operational budgeting, and innovative marketing strategies led to significant sales growth. Strong aptitude for multitasking and driving process improvements ensures consistent delivery of results that exceed targets. Committed to fostering an exceptional shopping experience while optimizing operational efficiency.
Overview
22
22
years of professional experience
Work History
Store Manager
Forever 21
Ontario, California
10.2016 - Current
- Company Overview: www.forever21.com
- Current active District Trainer responsible to train and develop all Lead of Service, Assistant Store Manger, Co Manager and Store Manager Positions
- Utilize strong decision making skills and discretion to establish business objectives and strategies
- Create and foster a culture that ensures the customer is the focus of all activities
- Oversee and maximize store volume and profit in accordance with store/company goals through excellent staffing, superb customer service and attention to detail in a fast paced environment
- Ensure service, merchandising, and operational standards are met through company-defined practices and processes
- Monitor results by creating short-term and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers
- Lead talent selection, training, coaching, engagement, retention, and recognition initiatives for all store employees
- Address poor performance by initiating and administering corrective action for all store employees
- Deliver annual performance reviews for team to promote progress and result against key targets
- Define personal leadership development by utilizing company tools and programs, while also actively seeking feedback from the team members, peers, and leaders
- Plan and promote the daily schedule of employees and the business which can include interviews, hires, schedules, and disciplines employees
- Develop and maintain network contacts to source candidates and develop recruiting strategies
- Www.forever21.com
Assistant Store Manager of Service and Operation
Forever 21
Rancho Cucamonga, California
10.2015 - 12.2016
- Company Overview: www.forever21.com
- The Assistant Store Manager of Service and Operations provides leadership and direction to the store service and operations team
- Through creating long-term strategies and leading company initiatives, the Assistant Store Manager, Service and Operations ensures maximum productivity, profitability, operational excellence, and compliance with company procedures
- Www.forever21.com
Assistant Store Manager of Operations
Ross Stores, Inc.
City of Industry, CA
09.2013 - 10.2015
- Company Overview: www.rossstores.com
- Responsible for management and supervision of all assigned departments
- Assists in managing and controlling the operations of the store to ensure that company standards and expectations are consistently met
- Supervise areas assigned by the Store Manager and follow the Ross philosophy and policies in regard to customers, Associates and merchandising
- Responsible for learning all phases of store operations
- In the absence of the Store Manager, the Assistant Manager is responsible for the entire store operation and will execute the business plan and associated programs that will deliver the desired sales and profit results, while maintaining good quality customer service
- Www.rossstores.com
Area Supervisor
Ross Stores, Inc.
Monrovia, CA
10.2012 - 09.2013
- Company Overview: www.rossstores.com
- Area Supervisor responsible for supervising the store assigned
- Ensures that all policies and procedures are followed and that product, service, safety, and sanitation standards are maintained at the highest levels
- Works to develop subordinates' skills and provide them with adequate direction
- For Ross, he supervises activities of regular associates and temporary workers
- Assesses production schedules and man-hour requirements for completion of job assignments
- Interprets company policies and procedures to ensure compliance and adherence
- Enforces safety regulations
- Evaluates and assesses production methods, performances and efficiency for improvements and/or changes
- Prepares associates performance evaluations and assists in the administration of reviews
- Determines time and production standards and maintains records
- Responsibility for developing and maintaining an open, engaging labor relation's environment
- Www.rossstores.com
Stock Room Lead
Ross Dress For Less
01.2009 - 10.2012
- Company Overview: www.rossstores.com
- Lead position at Ross that controlled the receiving and processing of merchandise
- Responsible to manage a team and control hours based on volume of goods processed
- Training of staff on how to execute proper merchandising as well as adhere to company policies regarding proper inventory control
- Www.rossstores.com
Store Manager
RAKU
10.2004 - 12.2008
- Increased sales volume and customer loyalty for return business
- Designed more attractive merchandise presentation strategies and special marketing campaigns, resulting in increased store traffic and profits
- Hired and trained sales staff
- Increased store inventory and expanded merchandise purchases
- Responsibilities included purchasing, merchandising, customer service, and all facets of running a specialty store
Sales Associate
RAKU
10.2002 - 10.2004
- Began as sales associate promoted after two years to store manager
- Responsible for increased sales through use of aggressive marketing campaigns and more attractive boutique layout
- Daily operations included cash handling skills and inventory control
Education
Certificate - Accounting and Business/Management
Citrus College
Claremont01.2008
High School General Education - High School Diploma
Claremont High School
Claremont01.2002
Skills
- Flexibility
- Adaptability
- Multitasking Proficiency
- Leadership
- Management Skills
- Planning
- Organizing
- Strategic planning
- Operational budgeting
- Sales professional
- Process improvements
Timeline
Store Manager
Forever 21
10.2016 - Current
Assistant Store Manager of Service and Operation
Forever 21
10.2015 - 12.2016
Assistant Store Manager of Operations
Ross Stores, Inc.
09.2013 - 10.2015
Area Supervisor
Ross Stores, Inc.
10.2012 - 09.2013
Stock Room Lead
Ross Dress For Less
01.2009 - 10.2012
Store Manager
RAKU
10.2004 - 12.2008
Sales Associate
RAKU
10.2002 - 10.2004
Certificate - Accounting and Business/Management
Citrus College
High School General Education - High School Diploma
Claremont High School