JOSHUA PAUL AUSTIN
Warehouse Associate
Central Islip
Summary
People-focused and goal-oriented young man with experience in customer service and hands-on leadership. I have also held positions ranging from a collegiate athlete to a youth leader. Passionate about finding a community to help build and problems to help solve through integrity, courage, and humility.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Manhattan Laminates
03.2025 - 11.2025
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new hires on safety protocols and operational procedures to enhance team efficiency.
- Implemented process improvements that reduced order processing time, minimize delays, and increased accuracy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Performed inventory control, such as counting and stocking merchandise.
Resident Assistant
Ferrum College
03.2021 - 09.2023
- Facilitated communication between residents and administration, promoting a positive living environment.
- Organized and led community-building events to enhance resident engagement and inclusivity.
- Mediated disputes and addressed concerns, ensuring adherence to college policies and fostering a supportive atmosphere.
- Developed and implemented educational programs addressing wellness and personal development for residents.
Full Time Customer Service Leader
Food Lion
06.2021 - 03.2023
- Led customer service initiatives to enhance team performance and improve client satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Managed cash handling procedures, ensuring high levels of accuracy.
- Maintained cleanliness and organization of checkout areas and surrounding displays.
Education
Bachelor of Science - Pre-Professional Health, Minor in Psychology
Ferrum College
Ferrum, VA02-2026
Skills
Attention to detail
Leadership and team building
Basic math
Inventory control
Verbal and written communication
Material safety data sheets
Microsoft outlook
Punctual and dependable
Self-motivated and disciplined
Logistics
Internships
Athletic Training Summer 2024 – Winter 2024
- Equipment/Tool Management
- Rehabilitation Support
- Injury Assessment & Prevention
Hours: 231
Strength & Conditioning/ Collegiate Football Coach Summer 2024 – Winter 2024
- Athlete Supervision
- Program Design & Implementation
- Performance Tracking
- Player Advancement & Mentorship
- Performance Analysis
- Practice & Game Coordination
Hours: 181
Timeline
Warehouse Associate
Manhattan Laminates
03.2025 - 11.2025
Full Time Customer Service Leader
Food Lion
06.2021 - 03.2023
Resident Assistant
Ferrum College
03.2021 - 09.2023
Bachelor of Science - Pre-Professional Health, Minor in Psychology
Ferrum College