JOSHUA AVALOS
Turner Pest Control
Jacksonville,FL
12
years of professional experience
A pest control professional with thorough understanding of termite behavior and management techniques. Consistently delivered effective solutions to protect structures from termite damage. Known for reliability, excellent customer service, and adaptability in dynamic environments.
Work History
Termite Technician
4 Years 2 Months- Perform termite treatments, preventative services, and bait station installations.
- Monitored industry trends and regulations, ensuring compliance with safety standards in pest control practices.
- Boosted overall efficiency by participating in regular team meetings to discuss challenges faced in the field and brainstorm solutions together.
- Mentored junior staff on advanced techniques, fostering a culture of continuous learning within the team.
- Collaborated effectively with office staff to schedule appointments, provide updates on job status, and address customer concerns promptly.
- Ensured safety compliance by adhering to regulations and wearing appropriate protective gear during treatments.
- Maintained detailed records of completed jobs, including inspection findings, treatments applied, and client interactions.
- Demonstrated commitment to quality service by staying updated on local pest trends and adjusting treatment strategies accordingly.
- Conducted thorough inspections to identify termite infestations and recommend treatment options.
- Educated clients on prevention measures and maintenance practices to reduce future infestations.
- Applied various pest control methods using specialized equipment and tools for effective termite management.
- Expanded professional knowledge with ongoing training on industry developments, ensuring up-to-date expertise in termite control techniques.
- Increased company revenue by upselling additional services based on clients'' needs during initial consultations.
- Safeguarded client properties with diligent care during inspections and treatments, minimizing any potential damage or disruption.
Amazon Delivery Driver
9 Months- Loaded and organized delivery vehicles to maximize route efficiency.
- Coordinated with warehouse staff to streamline loading processes, minimizing wait times at distribution centers.
- Resolved customer inquiries and issues promptly to maintain high service quality standards.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Delivered professional customer service while adhering to safety and company procedures.
- Delivered packages efficiently, ensuring timely arrival to enhance customer satisfaction.
Front Desk Receptionist
3 Years 1 Month- Greeted students, faculty, and visitors, ensuring positive first impressions and fostering a welcoming environment.
- Maintained office organization, enhancing workflow and supporting seamless departmental operations.
- Provided exceptional customer service, resolving inquiries and issues promptly to enhance student/visitor satisfaction.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive student information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Supervisor
1 Year 2 Months- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored new staff on best practices and operational procedures.
- Conducted regular performance evaluations to promote team development and accountability.
- Resolved operational issues promptly, maintaining seamless facility operations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Assistant Manager
8 Months- Assisted with daily store operations, employee supervision, and customer service.
- Oversaw daily operations, ensuring adherence to company policies and maintaining high standards of customer satisfaction.
- Managed budgets and financial reporting, ensuring fiscal responsibility and profitability.
- Assign employee duties and ensure adequate shift coverage
- Monitor sales, transactions, and store performance
- Receive, verify, and stock merchandise deliveries
- Complete inventory counts and assist with ordering merchandise
- Ensure products are properly priced, displayed, and rotated
- Follow company policies for food safety, sanitation, and workplace safety
- Perform other duties necessary to maintain efficient store operations
Collections Agent
7 Months- Negotiated payment plans with clients to resolve outstanding accounts effectively.
- Utilized collections software to track account statuses and maintain accurate records.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
Customer Service Representative
11 Months- Guided customers in product selection, facilitating smooth purchases and returns.
- Handled cash register operations, ensuring accuracy in transactions.
- Maintained organized sales floor and supported merchandising efforts.
Education
High School Diploma
- jounalism
Associate of Arts Degree
Skills
Safety procedures
Inspection techniques
Salesmanship
Dependable and reliable
Creative problem solving
Communicative
Reports and documentation
Customer service
Time management
Attention to detail
Cost reduction
Training and mentoring
Timeline
Termite Technician
Turner Pest Control
08.2022 - CurrentRead More
Amazon Delivery Driver
Amazon, Epic Logistics
10.2021 - 07.2022Read More
Front Desk Receptionist
University of North Florida (UNF)
08.2018 - 09.2021Read More
Supervisor
Blue Chip Facility Services
06.2017 - 08.2018Read More
Assistant Manager
Circle K
10.2016 - 06.2017Read More
Collections Agent
Citibank
03.2016 - 10.2016Read More
Customer Service Representative
Academy Sports + Outdoors
07.2014 - 06.2015Read More
Florida State College
Associate of Arts Degree
Read More
University of North Florida
from jounalism
Read More
Trinity Christian Academy
High School Diploma
Read More