Joshua A. Williams
Austin,TX
Summary
Dynamic professional with a proven track record in enhancing team performance and player development at Westwood High School. Excelled in leveraging Salesforce and effective communication to drive revenue growth and customer engagement at BigCommerce. Demonstrates exceptional team leadership and customer relations skills, with a focus on achieving and surpassing goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Football/Basketball Coach - Teacher
Westwood High School
08.2024 - Current
- Utilizes strategic planning and execution to enhance player performance and teamwork.
- Manage the football team's website, ensuring accurate and timely updates on team stats, results, and announcements; maintain a professional online presence to engage fans and families within the school community
- Collaborate with fellow coaches and school staff to ensure the overall success of athletic programs and student engagement
- Foster a positive learning environment in both sports and physical education, emphasizing respect, effort, and personal growth
- Established performance metrics and conducted regular evaluations to track progress and make necessary adjustments.
- Fostered a positive team environment, emphasizing teamwork, discipline, and sportsmanship.
Sr. Enterprise Sales Representative
BigCommerce
08.2022 - 05.2023
- Enabled revenue growth by focusing on upselling and cross-selling initiatives.
- Executed prospecting strategies through LinkedIn, email, and cold calls targeting high-level leadership.
- Coordinated efforts with SEs, Customer Success Managers, and the Onboarding team.
- Connected and built relationships with industry experts using diverse sales techniques.
- Generated new leads through outbound calls and emails while following up on existing leads.
- Maintained accurate records of customer interactions, sales activities, and pipeline data in CRM system.
- Listened to customer needs to identify and recommend best products and services.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Identified prospective customers and developed relationships through cold calling, networking, and referrals.
Operations Coordinator
Community Impact
01.2021 - 08.2021
- Outlined criteria for essential software and tool-related procedures.
- Facilitated problem resolution for users through issue identification, solution research, and guidance on corrective actions.
- Managed and reported weekly newspaper delivery discrepancies to USPS.
- Handled various support queues ensuring proper assignment of tickets pertaining to facilities, USPS delivery, and IT.
- Organized meetings, conferences, and other events related to operations.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Managed communications between departments to ensure efficient operations.
- Evaluated and improved existing operational systems and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Order Entry Specialist
BigCommerce
05.2020 - 12.2020
- Provided timely updates on orders to uphold delivery commitments.
- Reviewed customer orders for accuracy and completeness before entering into the system.
- Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
- Researched discrepancies between customer purchase orders and invoices.
- Created workflows for efficient order processing from start to finish.
Account Executive
Uber
11.2018 - 04.2020
- Oversaw diverse business portfolios across various regions, emphasizing client relations.
- Developed and implemented multiple sales strategies for working with POCs at different levels
- Executed upwards of 50 calls each day while designing emails to capture referrals.
- Identified potential new customers through research of industry trends and competitive analysis.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Business Development Intern
NFL & Buffalo Bills
07.2017 - 03.2018
- Maintained client relationships with existing customers through regular contact and follow-up activities.
- Coordinated with internal teams to ensure project deliverables meet client expectations.
- Collaborated with other departments within the organization to ensure successful completion of projects.
- Posed as models for advertising, artistic creation and display of goods.
- Coordinated meetings between senior management and key clients or partners.
- Managed daily operations of business development projects.
- Supported the negotiation of contracts and agreements with clients and partners.
Education
Bachelor of Liberal and Fine Arts - Psychology
University of Texas at San Antonio
05.2017
Skills
- Inside Sales
- Customer Relations
- Email Campaigns
- Social Media
- Google Workspace
- Salesforce
- Microsoft Office
- ZoomInfo
- Tableau
- Outreach
- Wok
- Groove
- Jira
- Team Leadership & Development
- Communication & Collaboration
- Character development
Certification
- Texas Teaching Certificate
Timeline
Football/Basketball Coach - Teacher
Westwood High School
08.2024 - Current
Sr. Enterprise Sales Representative
BigCommerce
08.2022 - 05.2023
Operations Coordinator
Community Impact
01.2021 - 08.2021
Order Entry Specialist
BigCommerce
05.2020 - 12.2020
Account Executive
Uber
11.2018 - 04.2020
Business Development Intern
NFL & Buffalo Bills
07.2017 - 03.2018
Bachelor of Liberal and Fine Arts - Psychology
University of Texas at San Antonio