JOSHUA BAGACEAN
Rockwall,TX
Summary
Dynamic customer service professional with a proven track record of independently and collaboratively exceeding customer care and support expectations. Excels in clear communication, precise record-keeping, and delivering solutions with an enthusiastic, consumer-focused approach. Known for decisiveness and a strong desire to please, consistently achieving targets through efficient work practices. Reliable team player adept at tackling challenging tasks with dedication and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Raytheon Service Desk Agent
DXC Technology
11.2024 - 09.2025
- Resolved technical issues for end-users, ensuring minimal disruption to operations.
- Provided excellent customer service through effective communication and problem-solving skills.
- Managed ticketing system to prioritize and track user requests, enhancing response efficiency.
- Collaborated with IT teams to escalate complex issues, improving resolution times.
- Documented troubleshooting procedures and user guides for future reference, streamlining support processes.
- Conducted root cause analysis of recurring issues, contributing to long-term solutions and improvements.
- Reduced ticket resolution time with thorough troubleshooting and problem-solving skills.
- Collaborated with other companies and took calls for Prattwhittney and Collins Aerospace
Customer Service Representative
Designcomfortco
11.2022 - 07.2024
- Answered inbound emails to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Completed paperwork for orders and new service actions.
- Dealt with chargebacks and disputes with banks.
Sales Manager
GNC Live Well
07.2022 - 09.2023
- Delivered sales presentations to highlight product and service benefits.
- Identified and communicated local insight and competitive activity to influence marketing plans and tactics.
- Networked with prospective clients to build company awareness and interest.
- Implemented sales strategies to meet and exceed growth targets.
Education
High School Diploma -
Rockwall High School
Rockwall, TX05.2023
Skills
- Information Security
- Product Knowledge
- Account updating
- Call Management
- Dispute Resolution
- Customer Service
- Teamwork Skills
- Adaptability
- Appointment Scheduling
- Microsoft Office/Excel
- Empathy and patience
- Network troubleshooting
- Time management
Timeline
Raytheon Service Desk Agent
DXC Technology
11.2024 - 09.2025
Customer Service Representative
Designcomfortco
11.2022 - 07.2024
Sales Manager
GNC Live Well
07.2022 - 09.2023
High School Diploma -
Rockwall High School