Joshua Bailey
Brilliant,AL
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 10 years of related experience and superior planning and time management abilities.
Overview
20
20
years of professional experience
Work History
Customer Care Rep / Learning Specialist
Sitel
02.2013 - Current
- Tier 1 Agent, Handle Inbound Calls Regarding Sales and TS, With Coach Approval Have TS Net and Phone, Coach Approved Escalations and Callback, Floor Walker for E-line when the need is there, Subject Matter Expert for Training Class, Promoted to Learning Specialist In 2014, Retention Sme/Trainer
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Data Entry
Barrett Fire-Arms
- Data entry for orders and part schedules, Time Keeping for Employees, General office duties including some limited excel and spreadsheet usage as well as supply ordering, Some manufacturing duties when needed due to order time restraints
CSR2
Borders Call Center
01.2006 - 01.2007
- Inbound and outbound Sales and services including email resolutions to customer inbound email questions, Online Sales Support, Customer Escalations regarding Brick and Mortar retail sites as well as online order escalations
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
GameStop
01.2004 - 01.2006
- Retail Sales and Service, Subscription Services and Reservations, Quickly and effectively solve customer issues related to console functionality
Education
No Degree - Digital Entertainment And Graphic Design
ITT
No Degree - Business Administration
University of Montevallo
Montevallo, ALAdvanced Diploma -
Winston County High School
01.2004
Skills
- Data Analysis Techniques
- Task Prioritization
- Information Security Awareness
- Software Troubleshooting
- Contract Management
- Feedback Delivery
- Meeting Management
- Group Dynamics
- Conflict Resolution
- Problem Solving
Timeline
Customer Care Rep / Learning Specialist
Sitel
02.2013 - Current
CSR2
Borders Call Center
01.2006 - 01.2007
Customer Service Representative
GameStop
01.2004 - 01.2006
Data Entry
Barrett Fire-Arms
No Degree - Digital Entertainment And Graphic Design
ITT
No Degree - Business Administration
University of Montevallo
Advanced Diploma -
Winston County High School
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