Joshua Bailey
Ashland,MA
Summary
Proven leader with extensive experience in small business operations and customer relations, notably at Touch Of Home LLC. Excelled in relationship building and operations oversight, driving customer retention and enhancing service quality. Skilled in decision-making and teamwork, achieving significant improvements in client satisfaction and business efficiency. Demonstrates a strong ability to communicate effectively and lead teams toward achieving common goals.
Overview
15
15
years of professional experience
Work History
Owner
Touch Of Home LLC
03.2022 - 05.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Operator Technician
Alliance Water Resources Inc.
06.2021 - 03.2022
- Enhanced safety standards by strictly adhering to company guidelines and conducting thorough equipment inspections.
- Collaborated with team members to troubleshoot issues, ensuring minimal downtime and maintaining productivity.
- Increased overall equipment effectiveness by identifying areas for improvement and implementing corrective actions.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
Certified Glass Technician
Safelite Auto Glass
01.2018 - 06.2021
- Collaborated with team members on large-scale projects, ensuring timely completion and high-quality results.
- Provided exceptional customer service, addressing client concerns promptly and professionally throughout the entire process.
- Prevented potential accidents by conducting thorough inspections of job sites prior to beginning work, identifying hazards and implementing necessary precautions.
- Increased overall efficiency with expert diagnosis of glass damages and accurate recommendations for repair or replacement solutions.
- Streamlined workflow for better project completion rates by maintaining an organized work environment and properly managing tools and materials.
- Expanded knowledge base through continuous professional development, staying current on industry trends and advancements in glass technology.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
Automotive Detailer
Missouri Auto Auction
08.2017 - 01.2018
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Washed cars and trucks daily for auto dealership.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Heavy Equipment Operator
United States Army National Guard
05.2012 - 09.2014
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
Heavy Equipment Operator
United States Army
02.2009 - 05.2012
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
Education
Bachelor of Science - Business
Western Governors University
Salt Lake City, UTHigh School Diploma -
Jackson Senior High
Jackson, MO12.2009
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Client Service
Customer Service
Decision-Making
Teamwork and Collaboration
Effective leader
Customer Retention
Operations Oversight
Timeline
Owner
Touch Of Home LLC
03.2022 - 05.2024
Operator Technician
Alliance Water Resources Inc.
06.2021 - 03.2022
Certified Glass Technician
Safelite Auto Glass
01.2018 - 06.2021
Automotive Detailer
Missouri Auto Auction
08.2017 - 01.2018
Heavy Equipment Operator
United States Army National Guard
05.2012 - 09.2014
Heavy Equipment Operator
United States Army
02.2009 - 05.2012
Bachelor of Science - Business
Western Governors University
High School Diploma -
Jackson Senior High