Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Baker

Lewisville,TX

Summary

Customer service professional with extensive experience at BSN Sports, specializing in complaint resolution and enhancing customer satisfaction. Proven ability to build relationships and achieve first call resolution.

Overview

6
6
years of professional experience

Work History

Customer Care Representative

BSN Sports
06.2022 - Current
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
  • Utilized CRM software to track interactions and manage customer accounts effectively.
  • Collaborated with team members to streamline communication processes, enhancing service delivery.
  • Provided product knowledge training to new hires, improving team competency and confidence.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Participated in Gladly Showcase event.

Stocker

Walmart
05.2020 - 06.2022
  • Organized inventory displays to enhance product visibility and accessibility.
  • Collaborated with team members to ensure timely restocking of shelves and accurate inventory management.
  • Implemented efficient stocking procedures, reducing time spent on replenishing merchandise.
  • Trained new staff on safety protocols and best practices for stock organization.
  • Maintained effective team member communication.
  • Improved customer satisfaction by promptly locating items and providing product information.

Manager on Duty

Tiff’s Treats
04.2019 - 10.2019
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Developed and implemented strategies to increase sales and profitability.
  • Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Lake Dallas High School
Corinth

Skills

  • Customer service

  • Inbound customer service

  • Call center experience

  • Complaint handling

  • Problem resolution

  • Relationship building

  • Payment processing

  • Customer relations

  • First call resolution

  • Order processing

  • Product knowledge

  • Conflict mediation

Timeline

Customer Care Representative

BSN Sports
06.2022 - Current

Stocker

Walmart
05.2020 - 06.2022

Manager on Duty

Tiff’s Treats
04.2019 - 10.2019

Lake Dallas High School

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