Joshua Baldwin
Boiling Springs,SC
Summary
A highly skilled and experienced professional with a proven track record of success, proficient in a variety of analytical tools, and possessing a strong foundation in the principles of cybersecurity. Dedicated to problem-solving and data-driven decision-making, the skills and experience contribute significantly as a valuable asset to any organization.
Overview
21
21
years of professional experience
1
1
Certificate
Skills
- Data analysis and visualization (Excel, Google Sheets, SQL, Tableau)
- Programming (Python, R)
- Networking
- Threat analysis
- Incident response
- Risk management
- Data cleaning and wrangling
- Statistical Analysis
- Data Storytelling
- Process optimization and improvement
- Customer service and relationship building
- Team communication and collaboration
Work History
Senior Master Craftsman
Broad River Retail Dba Ashley Homestore
2019.11 - Current
- Conducted inspections and assessments on furniture to identify any issues and determine necessary repairs.
- Utilized data tracking and analysis tools to monitor repair times, assess repair quality, and optimize repair processes.
- Developed and implemented process improvements to increase efficiency, such as streamlining repair workflows and optimizing repair schedules.
- Maintained accurate records of repair data, including repair times, materials used, and customer feedback, and used this data to generate reports and provide insights to management.
- Collaborated proactively with customers, resolving 90%+ of furniture repair issues to their satisfaction, thereby enhancing customer loyalty.
- Communicated effectively with team members and management to ensure smooth operations and address any issues or concerns.
- Adapting to changing circumstances, like emerging repair techniques or materials, to ensure high-quality repairs.
Furniture Repair Technician
Self Employed
2018.02 - 2019.11
- Conducted furniture repair services for clients in various locations, including homes, offices, and retail spaces.
- Repaired, refinished, and restored various furniture items, including chairs, tables, desks, and cabinets.
- Assessed furniture damage and provided clients with recommendations for repair or replacement options.
- Collaborated with clients to determine design preferences and recommended solutions to enhance furniture appearance and functionality.
- Maintained accurate records of all client interactions, work orders, and inventory management activities.
- Managed administrative tasks, such as invoicing, billing, and inventory management.
Visual Impact Associate
Broad River Retail Dba Ashley Homestore
2014.07 - 2018.02
- Safely moved and transported furniture from warehouse to showroom floor using equipment such as dollies and hand trucks.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Assembled furniture displays and assisted sales team with furniture assembly for customers.
- Organized furniture displays, optimizing showroom space and showcasing attractive layouts for furniture.
- Delivered excellent customer service, addressing basic furniture inquiries, and guiding customers to sales team.
- Assisted in receiving, stocking and distribution of merchandise.
Newspaper Carrier
Times News
2009.05 - 2014.07
- Managed large route of newspaper deliveries, ensuring timely and accurate distribution to customers.
- Utilized data tracking and analysis tools to monitor delivery times and optimize delivery routes, resulting in improved customer satisfaction and reduced delivery times.
- Improved delivery time of newspaper route by more than 1 hour through efficient planning and organization.
- Developed and implemented process improvements to increase efficiency, such as streamlining delivery routes and using GPS technology to track delivery progress.
- Maintained accurate records of delivery data, including customer feedback and delivery times, and used this data to generate reports and provide insights to management.
Assistant Manager
McDonald's
2003.03 - 2009.05
- Supervised and trained team members on McDonald's policies, procedures, and customer service standards.
- Utilized data tracking and analysis tools to monitor sales trends, labor costs, and food waste. These efforts resulted in 10% reduction in labor costs and 5% decrease in food waste, contributing to 12% increase in profitability.
- Assisted in hiring process of new employees, including conducting interviews and onboarding training.
- Managed inventory levels, ordering supplies, and controlling costs to meet budget targets.
- Maintained accurate records of financial data, including sales, labor costs, and inventory, and used this data to generate reports and provide insights to management.
- Collaborated with customers to resolve issues and build positive relationships.
- Communicated effectively with team members and management to ensure smooth operations and address any issues or concerns.
- Adapted to changing circumstances, such as new menu items or promotions, to optimize sales and customer satisfaction.
Education
High School Diploma -
05.1999
Certification
Google Cybersecurity Certificate, Coursera, Completed July 2023
- I learned about threat analysis, incident response, and risk management.
- Gained hands-on experience with security tools and techniques.
- Able to identify and mitigate security risks.
Google Data Analytics Certificate, Coursera, Completed March 2023
- 8-course specialization covering data analysis, visualization, and programming using tools like SQL, Tableau, Python, and R.
- Proficient in data cleaning and wrangling, statistical analysis, and data storytelling.
- Projects include analyzing real-world datasets to draw meaningful insights and creating interactive dashboards for stakeholders.
Google Business Intelligence Certificate, Coursera, Completed September 2023
- Developed expertise in transforming data into actionable insights to inform business decisions.
- Enhanced technical skills with industry-leading tools, including BigQuery, Tableau, and SQL.
- Gained proficiency in creating data visualizations and dashboards to communicate insights effectively.
Certifications In Progress
CompTIA Security+ (expected December 2023)
- Currently studying for the CompTIA Security+ certification, expected completion in December 2023.
- Demonstrated knowledge of cybersecurity fundamentals, including threat analysis, incident response, and risk management.
- Ability to apply security principles and best practices to real-world scenarios.
Projects (Cybersecurity & Data Analysis)
Project 1: Azure Vulnerability Management
Github: https://github.com/jb8250/azurevuln
- Set Up Vulnerability Scanning: Created an Azure Virtual Machine (VM) with OpenVAS to scan for vulnerabilities in the Azure environment.
- Fixed Vulnerabilities: Identified and resolved vulnerabilities on a Windows VM by updating or removing outdated software, improving overall security.
Project 2: Python-Based Network Intrusion Detection System (IDS)
Github: https://github.com/jb8250/ids
- Network Traffic Analyzer: Developed a Python script using pyshark to monitor network traffic, focusing on suspicious ports, and implemented an intrusion detection system (IDS) that logs suspicious traffic.
- Real-time Alerts: The script continuously analyzes packets, extracts relevant information, and alerts on any suspicious network activity, providing enhanced network security.
Project 3: Data Cleaning and Analysis with Python: Weather Dataset
Github: https://github.com/jb8250/pythonweather
- Data Cleanup: Used Python to clean and improve the quality of the weather dataset by handling missing data and errors.
- Data Analysis: Analyzed the dataset with Python to find useful information and patterns, helping with decision-making.
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