Joshua Ball

Holladay

Summary

Knowledgeable development professional with proven track record in managing branch operations and driving team performance. Successfully implemented process improvements that enhanced customer satisfaction and operational efficiency. Demonstrated leadership and problem-solving skills, consistently fostering collaborative work environment.

Overview

years of professional experience

Work History

Assistant Branch Manager

Mountain America Credit Union

01.2025 - Current

Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Trained and developed new team members in alignment with branch service standards and objectives.
Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Branch Manager

Wells Fargo Bank

09.2024 - 01.2025

Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.

Branch Operations Lead

JPMorgan Chase Bank

01.2022 - 09.2024

Enhanced team productivity by providing ongoing training and development opportunities.
Managed and allocated staff and material resources to meet production goals.
Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Planned operations and activities, and led projects.
Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.

Education

Bachelor of Science - Criminology

University of Utah

Salt Lake City, Utah

08-2024

Skills

Banking
Operations management
Business development
Team development
Audit preparation
Compliance management
Staff education and training
Loan application evaluation

Financial product sales
Employee scheduling
Staff management
Regulatory compliance
Risk management
Budget control
Account retention
Financial services

Timeline