Joshua Banks
Cibolo
Summary
U.S. Army Veteran with 9 years of dedicated service. I am a hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Driver Technician
Restaurant Technologies Inc.
07.2024 - 02.2025
- Developed strong relationships with clients to foster loyalty and increase repeat business.
- Increased on-time delivery rates by effectively managing multiple assignments simultaneously.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
SECURITY SUPERVISOR
Schofield Barracks
01.2020 - 09.2021
- Monitored and maintained scheduled security checks to optimize safety
- Identified and reported security threats, unsafe conditions or hazards, and other emergency situations
- Investigated and responded to alarms and other security incidents.
HEAVY EQUIPMENT OPERATOR
Schofield Barracks
01.2019 - 09.2021
- Completed minor repairs and modifications to equipment as needed
- Assisted in site excavation and preparation for construction projects
- Loaded and unloaded materials from trucks and staged for use in construction projects
- Operated excavators, dozers, front-end loaders, and backhoes with precision.
Help Desk Technician
Schofield Barracks Hawaii
01.2018 - 09.2021
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
- Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset.
- Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
- Documented support interactions for future reference.
HUMAN RESOURCES SPECIALIST
Schofield Barracks
12.2017 - 01.2019
- Used Applicant Tracking Systems (ATS) to manage the recruitment and selection process
- Created and managed employee handbooks, policies and procedures, and job descriptions.
PLUMBER
Hinesville
10.2013 - 04.2016
- Installed and repaired pipes and fixtures for gas, water, and drainage systems
- Used power and hand tools to install pipe assemblies, fittings and valves, dishwashers and other appliances
- Effectively communicated with customers and other tradespeople to complete projects.
ELECTRICIAN
Hinesville
10.2013 - 04.2016
- Ran conduit, pulled wire and installed outlets, fixtures, and switches
- Repaired and replaced wiring, removing out-of-date or faulty components.
BOX TRUCK DRIVER
Sacramento
01.2013 - 10.2013
- Ensured accuracy of all orders by verifying item numbers prior to loading onto truck or trailer
- Determined best routes for efficient delivery of goods and services
- Collaborated with warehouse personnel to ensure timely delivery of materials
- Utilized GPS technology to navigate routes efficiently.
MATERIAL HANDLER
Sacramento
05.2012 - 12.2012
- Checked incoming deliveries, confirming orders met quality standards
- Organized stock and moved large loads around warehouse using forklifts and cranes
- Loaded and unloaded materials onto pallets with attention to detail
- Used software to manage inventory and track shipments.
DELIVERY DRIVER HELPER
Sacramento
10.2011 - 02.2012
- Worked in collaboration with drivers to ensure successful completion of deliveries
- Loaded and unloaded company vehicles by hand or using hand truck or dolly
- Obtained customer signature on receipt to confirm pickup or delivery
- Utilized GPS and online map tools to optimize delivery routes.
WAREHOUSE ASSOCIATE
Sacramento
01.2008 - 04.2010
- Operated forklifts and pallet jacks to transport shipments and equipment
- Used straps and ropes to secure stacks of packages on trucks
- Performed forklift maintenance before work shifts.
Education
Certificate of Technical Studies - Information Technology
ACI Learning( Computer User Support Specialist)
05-2025
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - undefined
Trident University
01.2022
Bachelor of Arts (B.A.) - General Studies
American Military University
01.2018
Associate of Arts - General Studies
Sierra College
Rocklin06-2010
Skills
- Activity Logging
- Critical Thinker
- Increasing efficiency and productivity
- Maintenance Skills
- Product Knowledge
- Maintain Safety
- Punctual And Dependable
- Coordinating transportation
- Help desk operations
- Desktop technical support
- IT documentation
- Logistics software proficiency
- Route optimization
- Problem-solving
Certification
- OSHA 30
- Commercial Drivers License
- Secret Clearance
- Forklift
- CompTIA A+ (In Progress)
- CompTIA Network + (In Progress)
- CompTIA Security + (In Progress)
- ITIL Foundation
Timeline
Driver Technician
Restaurant Technologies Inc.
07.2024 - 02.2025
SECURITY SUPERVISOR
Schofield Barracks
01.2020 - 09.2021
HEAVY EQUIPMENT OPERATOR
Schofield Barracks
01.2019 - 09.2021
Help Desk Technician
Schofield Barracks Hawaii
01.2018 - 09.2021
HUMAN RESOURCES SPECIALIST
Schofield Barracks
12.2017 - 01.2019
PLUMBER
Hinesville
10.2013 - 04.2016
ELECTRICIAN
Hinesville
10.2013 - 04.2016
BOX TRUCK DRIVER
Sacramento
01.2013 - 10.2013
MATERIAL HANDLER
Sacramento
05.2012 - 12.2012
DELIVERY DRIVER HELPER
Sacramento
10.2011 - 02.2012
WAREHOUSE ASSOCIATE
Sacramento
01.2008 - 04.2010
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - undefined
Trident University
Bachelor of Arts (B.A.) - General Studies
American Military University
Certificate of Technical Studies - Information Technology
ACI Learning( Computer User Support Specialist)
Associate of Arts - General Studies
Sierra College
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