Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Affiliations
Work Availability
Interests
Accomplishments
Languages
Timeline
Hi, I’m

Joshua Baros

Installation Service Manager
Bismarck,ND
"The wicked flee when no one pursues, but the righteous are bold as a lion." - Proverbs 28:1
King Solomon
Joshua Baros

Summary

Dynamic leader with a proven track record at Service Pros Installation Group, recognized for excellence in project management and customer service. Achieved one of the highest customer satisfaction rates through attention to detail, and strong communication skills. Proficient in Microsoft Excel and team collaboration, successfully driving business growth and enhancing operational efficiency.

Overview

15
years of professional experience
1
Certification

Work History

Service Pros Installation Group
Bismarck, US

Installation Service Manager
07.2021 - Current

Job overview

  • The position as an ISM is a multi-faceted position that requires a high attention to detail, and constant commitment to providing the best customer service.
  • The attention to detail starts out with the contract verification phase.
  • This first phase is critical in the beginning because this is where the first oversight of an estimate starts.
  • In a perfect world, this is where all the missing labor charges are accounted for, and all missing products are identified.
  • The second phase starts out with receiving the product on a daily basis, and then scheduling the right installer for the job based on the strengths of said installer.
  • The third phase is a virtual walkthrough with the installer.
  • This is done either in person or through the portal system.
  • The fourth and final phase would be the job site inspection, the subsequent closing out of the job, and a final review with the homeowner.
  • During the final review, there are reminders of a 1-year labor warranty, along with a brief explanation of an installer’s survey that is randomly assigned to customers.
  • Other tasks of an ISM are recruiting and installer retention.
  • Clerical duties and back-charge disputes.
  • Missing labor adjustments, additional labor adjustments, data analysis, overhead and profit projections, general office cleaning, warehouse cleaning, and forklift maintenance.

Cloud Contents
Bismarck, US

Lead Sales and Marketing Manager
11.2018 - 07.2021

Job overview

  • Company Overview: Cloud Contents is a partnership between Arrow Service Team and Cloud Contents.
  • As the Lead Sales and Marketing Manager for Cloud Contents, it is my responsibility to create a list of contacts, qualify the list of contacts, and prospect from that list of contacts.
  • After initial prospecting, I visit each company based upon a 28-day cycle of rotation; this allows me to stay relevant and keeps me in the forefront of their mind.
  • Simply put, this is relationship marketing to the letter.
  • To get my clients to sign my license agreement, I hand out flyers and/or give them my presentation, which I normally try to turn into a lunch and learn.
  • Once contacts are signed up on my license agreement, I ship them marketing material and make visits with them when I am around the area.
  • I end up becoming their resident expert in personal content restoration
  • My overall winning strategy is to identify their problem, magnify the effects of the problem, and finally show them how I can solve their problem with little to no effort on their own.
  • Besides sales and marketing, I handle administrative tasks, billing and collection tasks, and emergency service phone calls, and dispatching.

Arrow Service Team
Bismarck, US

Project Manager
01.2018 - 11.2018

Job overview

  • As a Project Manager for Arrow Service Team, my responsibilities included working closely with insurance companies and homeowners, scheduling materials and tradesmen, as well as a shared employee base of specialists to return customers' homes and businesses to the same or better condition than prior to a loss.
  • These losses included fire, water, mold, and other natural disasters that would affect a home or business.
  • I mainly worked on the reconstruction side of the job; however, I did cross-train and could handle the mitigation side of the job if required.
  • Keeping weekly update meetings with the homeowner was critical to keeping the job running smoothly.
  • It was only through open communication with the homeowner that jobs would run smoothly.
  • I typically would make spot visits to my crews while they were working to make sure that they were keeping the job running smoothly.
  • If I saw something running wild, I would make sure that whatever problem occurred was handled with diligence and swiftness.
  • Typically, there would be 10 to 30 open jobs at one time.
  • So it was very critical to keep paperwork organized, filed correctly.
  • This was more critical when it came to billing and invoicing.
  • In the end, as a Project Manager, it was very important to be there for your client every step of the way.
  • The biggest accomplishment I made during my tenure as a Project Manager was that I had one of the highest customer satisfaction rates out of five other Project Managers.
  • I also had the highest-paid invoice ratios compared to the other project managers.

The Carpet Garage
Bismarck, US

Flooring Specialist
06.2017 - 01.2018

Job overview

  • As a flooring specialist, I keep up to date on all the new flooring to hit the market, whether it be carpet or hard surface.
  • I provide the best customer service possible, not only to make the first sale, but to help ensure future sales.
  • This is completed by greeting the walk-in customer and promptly following up with the individual.
  • Providing as much technical data as possible on the product of discussion, and completing a measure or take-off as required.
  • I graduated from Mohawk University in 2017.
  • I have been the top salesperson three out of the five months I have been working.

Acme Rents
Bismarck, US

Rental Supervisor
04.2014 - 06.2017

Job overview

  • My duties as a Rental Supervisor at the Acme Rents, Bismarck location include, but are not limited to, supervising inter-store transfers, dispatching all delivery trucks, and answering all rental questions via walk-in customers, phone calls, and e-mail requests.
  • Read and interpret reports, and explain them to my staff.
  • Delineate tasks and plan for the next day and future weeks with regard to keeping the machine rental ready.
  • Intercede and coach staff when dealing with irate customers.
  • Keep staff up to date with additions to the rental fleet and provide training if applicable.
  • Work with the billing department and resolve customer complaints.
  • Institutional in providing a safe and friendly workplace.
  • Provide corrective actions when needed, and model the appropriate behavior that would be desired in a given situation.
  • Complete inventory counts on equipment and accessories.
  • Communicate to upper management the needs of the rental department.

Prairie Supply
Bismarck, US

Mechanic
01.2013 - 01.2014

Job overview

  • My duties as the lead mechanic for the Bismarck location were to maintain a large fleet of rental equipment and to also service customers' equipment.
  • Due to the fact that the company had a large number of Ground Thaw units, I was scheduled to be on call 24/7.
  • The rental service territory increased as well, and I was in charge of all of Western North Dakota and the local area, including Minot.
  • I was responsible for the service of all machines, starting, maintaining, and closing out the tickets.
  • Billing the customer and making the judgment call to either rebuild the machine or replace it with a new unit.

City Desk

Store Manager, Delivery Driver
01.2010 - 01.2013

Job overview

  • I first started out by opening up the store in Williston, ND. In 2010.
  • I was promoted to the City Desk.
  • This position required me to learn vast amounts of product knowledge, local building practices, and a friendly customer service attitude.
  • This role helped me understand the company's internal processes, including pricing, freight terms, lease and contract agreements, and profit and loss expectations.
  • I was the only one running the store for about a year and a half.
  • I budgeted my time by scheduling deliveries, writing up more than one customer at a time, and pulling more than one customer's order in a logical way to increase efficiency.
  • Soon after hiring new staff, I was promoted to Store Manager of the Williston location.
  • I worked with employees to create incentives and drive performance.
  • I monitored the yard employees, opened and closed the store, and made sure customers stayed happy and returned as valued patrons.
  • I also monitored the store accounts by calling and sending letters to delinquent customers.

Prairie Supply

Yardman
01.2010

Job overview

  • To 2010 in a temp status
  • I was not promised work for the whole year; however, I showed great ambition and hard work, and within two months, I was moved from the yard to a position as a re-bar fabricator.
  • The requirement of this job called for the estimation of material, the operation of a forklift, and an uncanny ability to look at a two-dimensional drawing and make a three-dimensional object.
  • It took intense stamina and strength to work in adverse weather, loading and unloading a semi-truck with fabricated rebar.

Education

University of North Dakota
Grand Forks, ND

Bachelor's from Social Sciences
05.2009

Skills

  • Billing
  • Excel
  • Inventory
  • Microsoft Word
  • Retail sales
  • Sales
  • Marketing
  • Hands-On Mechanical Skills
  • Knowledge of Restoration Techniques
  • Financial Performance Analysis
  • Pricing
  • Freight Management Skills
  • Fabrication
  • Merchandising
  • Budgeting
  • Outlook
  • Strong verbal and written communication
  • Proficient in Microsoft Word, Excel, and Outlook
  • Deadline Management Under Pressure
  • Reliable
  • Motivated
  • Trustworthy
  • Honest
  • Cooperative
  • Team player
  • Extremely eager to learn
  • Business Development
  • Management
  • Water Damage Mitigation Professional
  • Mold Mitigation Techniques
  • Fire Damage Restoration
  • Route Optimization Experience
  • Public relations
  • Equipment Repair
  • Negotiation
  • Cold calling
  • Account management
  • Technology sales
  • B2B sales
  • CRM software
  • Project management
  • Hospitality
  • Upselling
  • Product demos
  • Basic math
  • Computer skills
  • Customer service
  • Store management
  • Outside sales
  • Territory management
  • Leadership
  • Restaurant experience

Certification

Driver's License

Fork lift certified

AWP and Scissor Lift Certified

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Marketing, 06/22, Proficient
  • Customer focus & orientation, 06/22, Proficient
  • Customer service, 06/22, Proficient
  • Supervisory skills: Motivating & assessing employees, 03/24, Proficient
  • Management & leadership skills: Impact & influence, 03/24, Proficient
  • Outside sales, 05/24, Proficient
  • Retail management, 05/24, Proficient
  • Sales skills, 06/22, Proficient
  • Project timeline management, 08/20, Proficient
  • Retail customer service, 02/24, Proficient
  • Inside sales, 05/24, Proficient
  • Medical terminology, 05/24, Proficient

Affiliations

  • Active Senior Member in Civil Air Patrol
  • Customer Fishing lure manufacturer and builder
  • Active member in our local church
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Making Custom Fishing Lures

Theology

Leadership

Fishing

Hunting

Home Improvement/DIY

Wood working

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Documented and resolved installation issues which led to 100 percent scores on customer surveys.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Languages

English
Native language
Spanish
Beginner (A1)
A1

Timeline

Installation Service Manager

Service Pros Installation Group
07.2021 - Current

Lead Sales and Marketing Manager

Cloud Contents
11.2018 - 07.2021

Project Manager

Arrow Service Team
01.2018 - 11.2018

Flooring Specialist

The Carpet Garage
06.2017 - 01.2018

Rental Supervisor

Acme Rents
04.2014 - 06.2017

Mechanic

Prairie Supply
01.2013 - 01.2014

Store Manager, Delivery Driver

City Desk
01.2010 - 01.2013

Yardman

Prairie Supply
01.2010

University of North Dakota

Bachelor's from Social Sciences

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Joshua BarosInstallation Service Manager