Joshua Barraza
Account Executive
Summary
Highly knowledgeable, resourceful, high producing sales advisor and manager in various industries, most recently in managing a large book of insurance. Fully licensed with my Property and Casualty and Life, Accident, Health and HMO active licenses. Track record of improving and profitably growing current book of businesses in insurance and automotive industry while protecting the reputation of the company I work for by overachieving in customer satisfaction. Experience in hiring, training and developing staff from the interview process to watching them grow into management and higher positions in their career. Skilled in marking campaigns, networking, cold calling, prospecting to drive traffic and increase revenue in every role I have obtained at Federated Insurance, North Park Lexus and BMW of San Antonio. Talented, persistent and esteemed with a demonstrated track record of surpassing company goals set by my employees while maintaining a great working relationship with our partners. I am currently looking to transition my experience into my own Farmers Agency.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
9
9
Certifications
Work History
Marketing Representative
Federated Insurance
07.2022 - 08.2024
- Inherited an P & C book of business of 2.3M and grew it to 5.3M in 20 months while maintaining 90% retention rate
- Sold 110,000 in life insurance and disability insurance premium first year and sold 125,000 the 2nd year in dealing with Term, Universal Life and blend products while maintaining a book of $500,000 and servicing their needs
- 2 Time Winner for P & C Rolex for selling more than 1.5M each incentive year / Chairman's Council trip to Maui for 2024
- Serviced over 110 commercial accounts with their needs to adding and removing vehicles, properties, equipment, checking MVRs for drivers, submitting claims, billing, etc with no assistant
- Handled Certificate of Insurance requests, well versed in endorsements and requirements for commercial requirements, loss payables, mortgagee, bank requirements
- Programmed, proposed and closed General LIability, Umbrella, Auto, Inland Marine, Errors and Omissions, Cyber, Crime, Builders Risk, Liquor Liability, Employment Related Practices policies at a high rate
- Excelled in marketing, prospecting and cultivating relationships to leverage referrals through programs like Zywave, X Date, Construct Connect and more
- Audited company policies, Profit and Loss Statements, Balance Sheets, Payroll Reports, Tax Returns and loss history reports to quote business
Finance and Insurance Manager
Kahlig Auto Group - North Park Lexus of San Antonio
9 2020 - 07.2022
- Averaging $200,000 plus in Gross Profit monthly to the Finance department / finalizing over 100 unique transactions monthly
- Structure lease and finance deals from beginning to end to maximize dealer profitability
- Maintain relationships with lenders to obtain approvals on deals ( Chase, Wells Fargo, Lexus Financial, BBVA Compass, Security Service, etc )
- Exceed in Warranty, Maintenance, GAP, Tire and Wheel, and Dent and Ding Penetration to maximize finance revenue and minimize dealer charge backs
- Exercise extreme caution in proceeding with deals to prevent fraud by abiding to federal regulations and lending laws.
Financial Services Manager
BMW of San Antonio
07.2020 - 09.2020
- Averaging $2100 per vehicle copy on a average of 60 deals monthly
- CIT ( cash in transit ) well under 10 days and efficient in deal recap, product enrollment and funding of loan in a timely manner
- Strong knowledge in lease, balloon and finance structures including use of tax credits
- Proficient in title laws and registration process of a lease or purchase while being compliant of local, state and federal regulations
- Efficient in building relationships with lenders to approve and maximize carry on loan to value to increase per deal profit and product penetration
- Established new relationships with companies offering products and services such as Warranties, GAP, Credit Life, Tire and Wheel Protection, etc to maximize dealer profitability.
New Car Vehicle Sales Director
BMW of San Antonio
01.2018 - 06.2020
- Managed the BMW new car allocation / pipeline inventory for the dealership
- Responsible with ordering vehicles and modifying inventory from the beginning of the production stages to arrival at the dealership; including dealer trades with other BMW dealerships across the country
- Led a sales staff of over 35 to maintain a Client Satisfaction Rating in the Top 10 Percentile for over 330 BMW dealers in the country at a 94.8 average
- Sold over 2200 units for 2018 along with over 2250 in 2019 and was the final say to proceed with a deal for new cars and loan car inventory with 2 managers in my department; ranking 17th in the country in sales from 330 plus dealers
- Initiated Weekly E Mail Marketing Campaigns through E Leads CRM, AutoAlert, TrueCar, BMW Financial Services Portfolio, etc to increase new traffic and retain our current loyal customer base
- BMW Dealer Sales Loyalty was 78.6 % from national average of 65.7% for 2018
- Managed and scrubbed CRM opportunities for the dealership to increase internet closing percentages well above national average
- Led market in Conversion Rate for BMW at 25.8% to national average of 13.8%, including being in the top 15 in the country from 330 plus dealers
- Maintained a 115.9% Dealer Effectiveness Rating well above of our expected registrations set by BMW in our primary market area for 2018 in comparison to the national average of 96.7%
- Achieved 115% of New Car Sales objectives for the BMW Balance Scorecard and received the BMW Platinum Award ( 2018 / 2019 Center of Excellence ) ranking #2 out of 53 for our Peer Group ( in Peer Group for biggest dealers in the country) from BMW of North America and winning BMW's Victory Lap Award in 2018.
Vehicle Mobility and Sales Director
BMW of San Antonio
04.2017 - 12.2017
- Oversaw the installment and retirement of loan car inventory with a fleet of rotating 260 units in our service department
- Worked with insurance companies, body shops and adjusters to file claims on damaged service loaners
- Responsible for selling retired loan car inventory in alignment with new car objectives, increased from a monthly average of 55 units to 80 units year over year
- Worked in coordination with the service department and accounting departments to make sure the vehicles were being subsidized, depreciated, and retired correctly
- In charge of marketing loan car inventory for sale, particularly in creating lease specials which resulted in 68% lease penetration
- Structured deals and negotiated with financial institutions to get deals financed while maintaining relationships with lenders.
Pre Owned Sales Manager
BMW of San Antonio
06.2016 - 04.2017
- Grew monthly average from 150 units to 200, moved from 28th ranked CPO dealer to 7th ranked BMW CPO dealer in the country
- Customer Satisfaction Index ( CSI ) increased from 96.5% to 98.5% ranking in the top 10th percentile nationally
- Purchased off lease inventory, appraised trade ins, obtained vehicles to sell on Manheim Simulcast, coordinated with auctions to sell our wholesale inventory
- Maintained relationships with vendors to maximize sublet gross, approved mechanical / cosmetic reconditioning within dealerships cost and time limitations to reduce cycle time
- Trained incoming managers, interviewed potential candidates and mentored new hires to set aggressive; yet realistic goals
- Demonstrated superior negotiation and closing skills in complex deals.
Internet Sales Advisor
BMW of San Antonio
09.2012 - 05.2016
- 306 total units sold in 2015 holding the dealership annual sales record averaging over 26 units a month holding the store record
- 201 units sold in 2014, achieving BMW Gold Level Status for units and above national average Customer Satisfaction Index
- Facilitated incoming phone calls, internet leads and walk in clients from beginning to end of the sale, including strong post sale follow up
- Knowledgeable in CRM usage such as managing leads, tracking closing ratios, data analytics to maximize closing ratio.
Education
BBA - Marketing
University of Texas At El Paso
El Paso, TX 08.2009 - 05.2012
Skills
Bilingual - Spanish
KPI Tracking
High Level of Urgency and Persistence
Exceptional Customer Service
Cold Calling and Prospecting
Notary
Contract and Law
Finance / Accounting
Strong Analytical Behavior
Public Presentation
Marketing Campaigns
Reducing Expenses/Budgeting
Hiring/Recruiting
Internet/CRM Management
Inventory Management
Strategic Planning
Leadership and Team Building
Bilingual - Spanish
Certification
2015-08 Dale Carnegie Course - Public Presentation and Employee Engagement
Personal Information
Date of Birth: 01/03/91
Timeline
Marketing Representative
Federated Insurance
07.2022 - 08.2024
Financial Services Manager
BMW of San Antonio
07.2020 - 09.2020
New Car Vehicle Sales Director
BMW of San Antonio
01.2018 - 06.2020
Vehicle Mobility and Sales Director
BMW of San Antonio
04.2017 - 12.2017
Pre Owned Sales Manager
BMW of San Antonio
06.2016 - 04.2017
Internet Sales Advisor
BMW of San Antonio
09.2012 - 05.2016
BBA - Marketing
University of Texas At El Paso
08.2009 - 05.2012
Finance and Insurance Manager
Kahlig Auto Group - North Park Lexus of San Antonio
9 2020 - 07.2022