JOSHUA BARTOLOME
Seattle,Washington
Summary
Motivated individual with experience in customer service, sales and tech. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Account Manager
Pearl Distributing
06.2022 - 10.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
HVAC Line Assembler/General Labor
WELD Seattle
05.2020 - 04.2022
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Removed imperfections in component pieces and finished work.
- Practiced standard operating procedures for consistent production results.
Contract Driver/Courier
Amazon Flex
09.2017 - 05.2019
- Accomplish an on-time delivery rate of 100% within strict time constraints
- Prepare and collect parcels for incoming routes and load products up to 60lbs onto vehicles
- Handle, organize, and secure packages with the utmost care
- Verify each delivery against shipping instructions before delivering to customers
- Operate hand held scanner on all outgoing and then delivered packages
- Demonstrate exceptional customer service even in challenging situations.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
Direct Store Merchandiser
Acosta/KeHe Distributors
04.2016 - 08.2017
- Identified by supervisor as 'the best merchandiser he has ever worked with' by listening intently & following instructions comprehensively
- Designed off-shelf displays & worked closely with visual staff & department heads to decide how they should be placed strategically to increase store sales
- Exhibited willingness to work flexible shifts & also to travel to other locations to assist with complex store orders
- Communicated all relevant merchandise needs and issues to appropriate manager.
Promoter/Host
Steady Productions
10.2013 - 04.2016
- Raised brand awareness through consistent marketing efforts & product campaign launches
- Created messages, position statements & corporate communications based on company’s objectives
- Key member of event planning team which hosts & organizes community events, including concerts & charity programs (i.e
- Muckleshoot casino hosting & entertainment for Club Galaxy).
Sales Associate
Kennelly Keys Music
07.2013 - 02.2015
- Top Sales Associate in 2014 (commission-based sales)
- Researched & customized service proposals for clients allowing for effective & lasting relationships
- Greeted customers in a timely-fashion, quickly determined their needs, & recommended personalized merchandise based on customers’ preferences
- Maintained knowledge of current sales product and promotions, policies regarding payment, & exchanges and security practices
- Responded to customer questions & requests in a prompt & efficient manner
- Set up & tested rental musical equipment for quality checks prior to sale or rental
- Was often in charge of opening, closing, & managing store in support of Manager
- Completed all cleaning, stocking, & organizing tasks in assigned sales area.
Education
Full-Stack Developer -
The Tech Academy
01.2019
Associate’s Degree of Applied Science: Interactive Multimedia Design -
Edmonds Community College
01.2009
General Studies -
Ohio University Correspondence Courses
01.2008
General Studies -
Shoreline Community College
01.2006
Skills
- Computer proficient (MS office, Adobe InDesign, Photoshop, etc)
- Highly skilled sales-person (POS friendly)
- Cooperative and flexible team member
- Detail-oriented, respectful and enthusiastic
- Strong interpersonal skills
- Excellent in customer relations and service
- Creative and confident
- Strong verbal communication
- Outgoing and energetic, with a positive attitude
- Practical and dependable
- Quick learner and organized
References
Brian Brown, Hiring Manager at WELD Seattle - (206) 816-0941
Nate Michel, Supervisor at KeHe; Manager - (206) 305-2129
Nam Ho, Co-Owner of Steady Productions; Manager - (206) 852-5449
Reggie Sapida, Registered Respiratory Therapist; Friend - (206) 890-6334
Dean Batinga, IT Operations Manager; Cousin - (206) 349-1988
Timeline
Account Manager
Pearl Distributing
06.2022 - 10.2023
HVAC Line Assembler/General Labor
WELD Seattle
05.2020 - 04.2022
Contract Driver/Courier
Amazon Flex
09.2017 - 05.2019
Direct Store Merchandiser
Acosta/KeHe Distributors
04.2016 - 08.2017
Promoter/Host
Steady Productions
10.2013 - 04.2016
Sales Associate
Kennelly Keys Music
07.2013 - 02.2015
Full-Stack Developer -
The Tech Academy
Associate’s Degree of Applied Science: Interactive Multimedia Design -
Edmonds Community College
General Studies -
Ohio University Correspondence Courses
General Studies -
Shoreline Community College